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Jenn Lonnman
Human Resources Manager
919-515-0538
ncstateannualgiving@hotmail.com
Sunday 4:00-8:00 pm
Monday-Thursday 6:00 - 9:00 pm
Summer: Monday-Thursday 6:00 - 9:00 pm
You must schedule yourself for three full shifts per
week including one Sunday shift for your first five months of
employment.
In order to make the NC State Call Center a good student
environment, we do allow you to miss some scheduled shifts.
You
may miss up to 6 shifts per semester. You are required to make-up
4 of these shifts within 10 days. You are allowed 2 shifts per
semester that you do not have to reschedule. If you are unable
to schedule a make-up date within ten days you must get approval
from the Associate Director before you are out. All callers need
to call the Supervisor line (515-0535) prior to 5:30 pm to let
the Attendance Supervisor know that you will be absent and what
date you will make it up. Please leave a short message.
If you are going to be late to work you need to speak with
someone at the Annual Giving Office and let us know. Call either
515-0563 (John) or 515-0535 (Supervisor).
If you miss a shift and do not call the supervisor line
you have earned a NO CALL NO SHOW. If this happens once during
your employment you will be issued a warning. If this happens a
second time your employment with the Annual Giving office may be
terminated.
Please remember that we 'over-book' our shifts whenever
possible. When we have more callers than seats, the supervisor
will ask who would like to leave and those callers are placed in
a random drawing to see who will be allowed to go home. If you
are late you may not participate in the drawing. Late is defined
as arriving after announcements begin at the start of shift. You
should try to arrive between 5 and 15 minutes prior to your shift.
If you know you will be late for a shift, call the Associate Director
before 5:30 and it may (or may not) be excused.
If the weather is extraordinarily bad (hurricane,
blizzard, etc.), please call the Main Line (515-0535) and listen
to the voice message or check your email.
The voice mail message
will let you know whether or not the session is canceled. If the
session is canceled, enjoy the night off!
Your pay starts at $7.75 per hour. You will be entered into
our payroll system when you have completed all necessary forms
(tax and other forms, the two required forms of identification,
etc.).
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