CAUTION: The installation process for this program has five stages (including the removal of other antivirus programs, if any). These stages must be completed in the order given below. To avoid damage to your computer system, it is also crucial that you finish all the steps in one stage before moving to the next.
CAUTION: Symantec AntiVirus 10.2 is compatible only with Mac OS X 10.5 (Leopard) and 10.4.10 only. NC State recommends installing Symantec AntiVirus 10.1 on Macs with older operating systems.
Installation Process
- Updating your operating system
- Uninstalling Norton or Symantec AntiVirus (optional)
- Uninstalling other antivirus programs
- Installing SAV on Mac OS X
- Running LiveUpdate
I. Updating your operating system
Before you begin working with your antivirus software, make sure that you have recently used Software Update, located in your Apple menu. To find out more about using Software Update, visit the Apple Knowledgebase article on this topic.
II. Uninstalling Norton or Symantec AntiVirus
- Be sure that you are an administrator on your computer. [How can I tell if I'm an administrator?]
- Make sure you are connected to the Internet, then open your Web browser.
- Download the antivirus software from http://www.ncsu.edu/antivirus/files/SAV10.2-MacOSX.dmg (you will need to log in with your Unity ID and password).
We recommend that you save this file to your Desktop or Downloads folder.
- When the download completes, close your Web browser and any other programs that are running.
- Double-click on the SAV10.2-MacOS.dmg icon.
- The Symantec AntiVirus for Mac OS X drive image will mount on your computer. Click the white drive icon to open it.
- The drive window will open. To uninstall your existing version of Symantec AntiVirus, double-click on the icon titled Symantec Uninstaller.
- Follow the prompts in the Symantec Uninstaller program, and remove all Symantec products.
- When the program has been uninstalled, you will receive a confirmation message. Select OK.
- In some cases, you may receive a notice that there are no Symantec products available to uninstall. It is safe to ignore this error and close the Symantec Uninstaller program.
- Restart your computer.
III. Uninstalling other antivirus programs
These are general instructions for uninstalling most antivirus programs. See your antivirus program's documentation for additional details.
- Close any open applications before you continue.
- Use the uninstallation program or process recommended by the manufacturer of your antivirus program. Most programs will have a program or instructions stored in the same folder as the antivirus program itself.
- Visit the Web site of the manufacturer of the antivirus program. Download and run any available tools for cleaning up your computer after that program has been uninstalled.
- Repeat steps 1and 2 for each of the other antivirus programs, if any.
IV. Installing Symantec AntiVirus on Mac OS X
Note: If you have already downloaded the Symantec AntiVirus software from NCSU, skip to step 6.
- Be sure that you are an administrator on your computer. [How can I tell if I'm an administrator?]
- Make sure you are connected to the Internet, then open your Web browser.
- Download the antivirus program from http://www.ncsu.edu/antivirus/files/SAV10.2-MacOSX.dmg (you will need to log in with your Unity ID and password).
We recommend that you save this file to your Desktop or Downloads folder.
- When the download completes, close your Web browser and any other programs that are running.
- Double-click on the SAV10.2-MacOS.dmg icon.
- The Symantec AntiVirus for Mac OS X drive image will mount on your computer. Click the white drive icon to open it.
- The drive window will open. To start the installation, double-click on the icon titled Symantec AntiVirus Installer.
- The installation process will begin. Clicking the Continue button.
- Read through the Read Me section if you wish, then press the Continue button.
- In the license agreement window, click the Continue button, then press Agree to accept the license terms.
- You will be asked to select a destination to install Symantec AntiVirus. Select your Macintosh HD, then click Continue.
- In the Installation Type window, you will be prompted to perform an Easy Install. Unless you need to change the default install options, click on the Install button.
- You will be asked to authenticate, so the installation can continue.
- When the installation process has been completed, click on the Logout button. When you next login, Symantec AntiVirus will start automatically. It will appear as an icon in your menubar, at the top of the screen.
- Once installation has finished, and you have re-logged in, you should run LiveUpdate. The instructions for running LiveUpdate are listed below.
V. Running LiveUpdate
Once installation has finished, you should run LiveUpdate, to obtain the latest virus definition files from Symantec. View our instructions for using LiveUpdate in Mac OS X.
If you experience any problems during this installation process, contact the NC State Helpdesk for assistance.
Page last modified May 6, 2008 by helee2