Install only Symantec AntiVirus 10.2 or later on Windows Vista. Earlier versions (10.1 and earlier) will not work correctly and may cause damage to your computer.
CAUTION: The installation process for this program has seven stages (including the removal of other antivirus programs, if any). These stages must be completed in the order given below. To avoid damage to your computer system, it is also crucial that you finish all the steps in one stage before moving to the next.
Installation Process
- Updating your operating system
- Uninstalling Norton or Symantec AntiVirus (including LiveUpdate)
- Cleaning up after uninstalling Norton or Symantec programs
- Uninstalling other antivirus programs
- Installing SAV10 on Windows Vista
- Running LiveUpdate
- Configuring your firewall ports
NOTE: If you are not thoroughly familiar with this process, you may wish to print out a copy of these instructions (approximately 8 pages) before you begin. During part of the process, you will need to have all other programs closed and will not be able to read these instructions online. In addition, before you begin, it would be helpful to download any cleanup tools you will need in Stages III or IV.
WANT TO PRINT OUT THESE INSTRUCTIONS? Download a copy of the Adobe PDF version of these instructions, designed for printing and easy viewing while offline. Requires the free Adobe Reader.
I. Updating your operating system
Make sure that you have installed the latest Windows Vista updates from
Windows Update (http://update.microsoft.com).
II. Uninstalling Symantec AntiVirus (including LiveUpdate):
Use our instructions for removing Symantec AntiVirus from Windows Vista.
III. Cleaning up after uninstalling Symantec programs
Use our instructions for running the NoNav antivirus removal tool on Windows Vista.
IV. Uninstalling other antivirus programs
If you have other antivirus programs installed, use our general instructions for uninstalling other antivirus programs. You may need to see your antivirus program's documentation for additional details.
V. Installing SAV10 on Windows Vista
- Be sure that you are an administrator for the computer on which you will be installing this program. [How can I tell if I'm an administrator?]
- Make sure you are connected to the Internet.
- Open your Web browser.
- Download Symantec AntiVirus Corporate Edition 10.2. You will need to log in with your Unity ID and password.
We recommend that you save this file to your Desktop.
- When the download completes, close your Web browser and any other programs that are running.
- On your Desktop, double-click on the SAV10-Vista32.exe icon.
- You will be asked to give permission to install the program. Click Continue.
- If you get a Security Warning message, select the Run button.
- When you get a message telling you that you are about to install the program, click OK.
- When the Self-extracting Archive window opens, click Start. The program files will be put into a hidden temporary folder named %temp%.
- The installation process will begin automatically. In each window, accept the default settings (unless you have a specific need to change one of them) by clicking the Next button.
- In the license agreement window, mark the button to accept the terms, then click on the Next button.
- In the Setup Type window, make sure that the button for Complete is marked and click on the Next button.
- When the installation process has been completed, click on the Finish button.
VI. Running LiveUpdate
Once installation has finished, LiveUpdate should start automatically after a short delay. If it starts automatically, connect to the Internet and go to Step 5 of the instructions for running LiveUpdate. If it does not start automatically, begin with Step 1 of those instructions.
VII. Configuring your firewall ports
- Make sure that you have an active firewall.
- Open the folder in which the SAV10 files were extracted. The default is the hidden folder %temp%, which you can open quickly as follows:
- Open the Start menu.
- In the Start Search box at the bottom of the menu, type: %temp%
- Press Enter.
- In this folder, double-click on the file named Vista-SAV10-firewall.reg. This will open the TCP/IP ports that are required for Symantec AntiVirus Corporate Edition and LiveUpdate to work correctly. For details on these ports, see Firewall Ports Required by Symantec AntiVirus 10.
If the slanted yellow shield in the system tray at the bottom of your screen has an exclamation mark (!) on it like this:
then there is a problem with the installation of SAV10. Restart your computer. If the exclamation mark is still present after you restart, contact the NC State Helpdesk for assistance.
Page last modified October 1, 2007 by helee2