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Frequently Asked Questions

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This section contains answers to the most commonly asked questions about the Symantec antivirus products provided by NC State University. If you need assistance with troubleshooting specific issues with your Symantec product, check out our Troubleshooting Problems section. If you have a question that isn't answered on this page, please contact the NC State Help Desk for assistance.

 

The Basics

  • Does NC State really provide free antivirus software?
    Yes, Symantec Endpoint Protection and Symantec AntiVirus is free to all current students, faculty and staff at NC State University.

  • Can I keep using the University-provided antivirus software if I'm no longer affiliated with NC State?
    No, you must uninstall the antivirus software. Our licensing agreement with Symantec Corporation does not permit use by individuals other than current students, faculty and staff.

  • Can I use another antivirus program?
    If your computer connects to the campus network, then you must use either the university-supplied Symantec antivirus products or one of the alternate approved antivirus products. Be aware that the NC State Help Desk does not provide technical support for any alternate antivirus products.

  • Are any antivirus programs specifically not allowed?
    See the list of non-approved products compiled by the University's IT Security Subcommittee.

  • Can I be exempted from the antivirus requirement?
    For an exception for specific computer, please submit an Antivirus Exemption Request.

 

Versions of Symantec Antivirus Products

  • What version of Symantec antivirus product should I use?
    We recommend using the latest versions of Symantec products. On our Download Free Antivirus Now page indicates which products are considered current.

  • Which version of Symantec Endpoint Protection or Symantec AntiVirus do I have?
    See our page on page on this topic.

  • Can I use Symantec antivirus products on an older operating system?
    NC State does not provide support for installing or using Symantec AntiVirus on any operating systems prior to Windows 2000 or Mac OS X. To best protect your computer, we strongly encourage you to upgrade to Windows XP, Windows Vista or Mac OS X.

 

Using Symantec AntiVirus

 

Page last modified June 9, 2008 by helee2