a phone number to call when we're teaching "after hours" from 6 to 9 p.m.

Application performance for the built-in system was poor, I think mostly due to Novell app launcher. To login, load PowerPoint usually took 2-3 minutes. Seems very slow given that its a modern computer.

Back and forth e-mails about a problem take too long to see what the problem might be. Coming to the classroom proved to be more useful.

Check bulbs and overhead projects routinely (e.g., monthly) for proper functioning.

Clickers have been problematic.

Continue being responsive

Have support staff coordinate with instructors on timing of coming to the classroom. Occasionally support staff show up to solve problems at the beginning of a class period, when I can't always afford to take time away from the class.

Have the ClassTech phone number printed on the classroom phone.

I had a problem with using my laptop as an audio source for the room after the renovation over spring break. I never could get it to work and never had the time opportunity to have someone look at it prior to class. While the audio was not critical to the delivery of the lecture material, it certainly would have been nice to have it working, like it was prior to spring break.

I only relied on outside tech support once. Over spring break, the system was changed and the audio level decreased. In this instance, I contacted one of our department office assistants and asked if she knew who to call to readjust the volume so that it was what it had been prior to the change. She actually put the order in and the situation improved. So I am very satisfied in that regard. 

I only used service/support once, but the personnel were excellent. They were very prompt, courteous, knowledgeable, and professional. 

I want to be clear that I am very satisfied with NC State HelpDesk services overall--they are much better than those offered at the univesity at which I worked for 12 years before coming here. But support for ClassTech is spotty and unreliable, because it appears that no one is around to help after 6 pm. These systems either need to be foolproof, need to have tech support, or need to be shut off.

I'm pleased with the support service. 

It would be better if there were a direct number, and you didn't have to go through 2 levels of a voicemail menu. When there's a problem, you don't want to make the class wait while you wade through the menu.

keep doing the pre-semester sessions to explain any new gear. Have a good tech writer write a much better paper set of instructions for the devices. The current ones are feeble. Add a "if you have this problem, try this" section and/or an FAQ. 

Keep it updated.

Make it work.

No one came the time I called.

No practical suggestions.

No suggestions -- I haven't needed help much but I received it when I did and I appreciate the great service.

No suggestions. The support is fantastic.

No. The staff has always been immediately responsive to my concerns and very helpful.

None, please keep up the level of service.

NONE. I enjoyed the training available in the actual room before the semester started. ESSENTIAL!

Nope

not at all! I love you guys!

Not really as their response is very quick, efficient and friendly.

On line chat link may prove helpful.

Provide clearer information about how to contact someone quickly when equipment doesn't work at the beginning of class.

Put the crucial help phone number on the blackboard or someplace VERY obvious so it can be called if needed.

Replace the doc camera.

See comments below.

Some response as to what is being done when repair requests submitted

staff doing a great job !

Support was excellent. Both the folks who came into my classroom and the Helpdesk support were superior in their knowledge and even more important their willingness and ability to help. 

the lighting in the room has not been changed in many years and is not well suited for projection. It should be upgraded so that the back of the room can be well lighted and the front dimmed. Controls should be on the podium.

The one day I tried to call from the classroom I couldn't get through to speak to anyone. This was frustrating (that day the problem turned out to be something system wide, but I had no way of knowing).

We ran out of batteries many fewer times this semester than last semester. Thanks.

What are clickers below?

Yes, it would be helpful if someone answered the phone when I have a problem in the middle of my class and call for help. Happened twice--the only two times I called.

Yes. PLEASE put a sticker or something next to the computer console with the ClassTech number to call. One day the mouse stopped working and thus we couldn't even use the computer to look up your number and I don't have it memorized. We really needed the computer for student presentations that day (they all had powerpoint slides) and yet without a working mouse, we were stuck. Fortunately, one of the students had a laptop, and we used his computer instead. Whew! But it would be really helpful to have the number easily visible to call when there is a rather urgent problem!