Leadership Resources

Steps In Problem-Solving

The following steps can assist you in thoroughly examing a problem with a group.

Step 1 - Defining the Problem

1. Obtain clarity and understanding
2. Be as specific as possible
3. Reach agreement that the problem being defined is really the problem

Step 2 - Gathering Information

1. Provide incidents or cases that exemplify the problem
2. Discuss issues and concerns that are related to the problem

Step 3 - Diagnosing and Analyzing the Causes

1. Stating goal or objectives for change
2. Performing a force field analysis
3. Selecting force(s) for modification

Step 4 - Proposing Solutions

1. “Brainstorming”
2. Make a list of as many alternative solutions as possible

Step 5 - Discussing Solutions

1. Evaluate the merits of each alternative solution
2. Rank alternative solutions from best to poorest

Step 6 - Deciding on a Solution or a Series of Solutions

1. Choose a solution which seems feasible, i.e., has potential for success
2. Choose a solution which we can actually implement, not someone else

Step 7 - Planning Action Steps

1. List detailed steps that we as individuals can take
2. Plan specific steps that we as individuals can take

Step 8 - Evaluating our way of working with one another during the problem-solving process

1. Express our feelings and opinions about the way we are working (or will work) together
2. Plan ways in which we can improve our working relationship

Although steps 1-7 are sequential, step 8 should be implemented concurrently throughout the process.

Adapted from: W. Warner Burke & Betty R. Ellis - Source: Washington State University Online Resources, http://cub.wsu.edu/lead/library/resources/