Frequently Asked Questions
Initiating a Work Request Billing Policy Outage Procedure FAQ
Q: Where do I call or what do I do if I notice/observe that there is a problem within a building?
A: First contact the Building Liaison. They will submit a work request to the Customer Service Center for the problem to be resolved.
Q: How can I help save electricity?
A: Turn off computers daily especially over weekends and vacations.
Choose replacement equipment that is "Energy Star" rated.
Turn off lights in offices when not in use.
Use florescent task lighting for office work and turn off general lighting.
Have incandescent light bulbs replaced with energy saving florescent bulbs.
Consolidate departmental refrigerator use.
Eliminate space heaters from offices. This is also a safety requirement.
Eliminate personal energy consuming items such as fish tanks, decorative lighting, etc…
Maintain room temperature at 78 degrees during the summer months and between 68-70 during the winter -- wear sweaters.
Q: When would be the best time to replace my Air Conditioner?
A: The best time for replacement is between October and April, as these are the months that are generally require little or no air conditioning and would minimize discomfort to you.
Q: Who determines if Air Conditioner or other such items are repairable?
A: The Facilities Operations mechanic that responds to the service-call makes the determination to recommend repairs or condemn the unit. If condemned and replaced, there is an additional charge to dispose of the unusable equipment and replacement here-of (i.e: window air conditioners).
Q: Why are e-mail or Fax work orders not accepted?
A: The Facilities Operations Customer Service Center must have original documents for processing.
Q: If the Building Liaison is not available to submit a work order, how do I request a work order?
A: This depends on the needs of the caller and if the call is for Emergency or Urgent Request. To help make a determination, see the Work Request Decision Tree.
Q: Why do I need to call to have the heat turned on?
A: Some of our older buildings HVAC systems are such that they are not capable of immediate change from heating to cooling. For this reason, someone has to manually close or open valves to change a building from heating to cooling.
Q: Do the temperature control slides (thermostats) in labs actually work?
A: Yes, they are programmed to provide a range of control, normally between 68F and 74F.
Q: Why does it take so long to have a sign made?
A: In the past, the Sign Shop has had only one person authorized to make all signs for all campus requests. We now have 2 sign makers and have also recently upgraded the equipment to help make signs. These changes should assist with faster turn-around times so that you can receive the signs quicker.
Q: Who schedules the work?
A: For this question there is no simple answer. In some shops the supervisor schedules the work, other shops there is a scheduler is assigned to manage the work orders. The needs of the customer are always important to us and we want to respond as soon as possible to their needs. We try and make arrangements prior to responding so that all parties are aware of the status. The lines of communications are very important.
Q: Why does it take so long to schedule a utility outage?
A: Coordination between all facilities and shops involved are complex. What might be a good time frame for you could be devastating to someone else. Coordination addresses a suitable time frame for all parties involved. Another factor is that there may be also be other areas/buildings impacted by the interruption.
Our goal is to minimize the impact on our campus customers, as much as possible.
Q: How can I get something moved on campus?
A: The Campus Moving Service can help with your needs. Place a work order with your Building Liaison Link to Building Liaison List and ask it to be submitted to the Customer Service Center. Our movers will give you an estimate and a schedule the move. We pride ourselves in the fact that we have a quick turn-around and we can do additional changes to facilities as part of the move. (Example: would be moving modular furniture that is wired in the wall, we can disconnect, move the furniture and reconnect the wiring) |
