Service Quality Assessment
The Office of Finance and Business conducts continuous assessment activities in order to systematically improve the quality of services provided. Ongoing assessment is used to inform planning and decision-making and provide a gauge for the service quality of all units.
An assessment plan is developed and implemented by each unit and includes outcomes and measurements specific to that unit's functions. Annually, a written assessment report is prepared by each unit to document how well outcomes are being achieved and to identify specific improvements that are needed within the unit.
Finance and Business assessment activities will be documented on this website, based upon information contained within the unit-level annual reports.