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Achieving Excellence in Customer Service

Course Number: HR0003

Cost: $25

Description: Excellence in customer service is critical to any organization. This hands-on course explores the best practices of customer service and other related topics such as communicating effectively with various customers.

Objectives:

  • Recognize the importance of delivering excellent customer service to build, maintain, and increase productive relationships with clients.
  • Assess customer service in five critical areas.
  • Create a positive perception about their organization by utilizing effective communication techniques on the telephone, through email, and other communication methods.
  • Address the customer's issues and follow up with the customer once all issues have been resolved.
  • Review the importance of service recovery and how to handle complaints so that customers are satisfied.
  • Review techniques for dealing with difficult customers.
Achieving Excellence in Customer Service
DateTimeRoomBuilding
09/24/20151:00 - 4:00Room 212Admin II
To register for a course, please log-in to MyPACK Portal and follow this menu path:
Main Menu > Employee Self Service > Learning and Development > Request Training Enrollment