Quality Care for All
by Roland Stephen
Americans with major diseases receive only about half of the recommended medical care, according to research published in the New England Journal of Medicine. This information serves to underline the persistent and significant gaps that exist in healthcare quality in the United States.
These persistent gaps in quality are indicative of real problems in our health care system. Given the pace of innovation, there is an inherent difficulty in translating proven medical knowledge into greater health care quality across income, racial and geographic classifications in a culturally competent manner.
Physicians and other clinicians are inundated with practice guidelines, pharmaceutical marketing materials and clinical innovations. Keeping up with new medical innovations can be exhausting. As a result, even well intentioned, highly trained and skilled providers may fail to provide optimal care to their patients.
This is a particular challenge for health care providers serving a disproportionate share of rural, minority or low-income patients. These patients certainly receive quality care in their communities, but medical practices and clinics often provide services without support staff or financial resources found in other, richer communities.
Providers in these communities may also be at a digital disadvantage, working with less access to electronic databases and other important information technologies. Adding to the problem, patients often suffer because they lack information about needed treatments and don’t have adequate financial resources to obtain them. This lack of capacity leads to poorly developed expectations concerning the quality and management of their care. The end result is a failure to even try to obtain medical interventions or a sense of frustration that leads to dangerous disengagement.
This gap between medical care based on the best and latest scientific evidence, and care actually delivered to patients requires significant and continuous attention by policy-makers. Fortunately, North Carolina is home to outstanding physicians, renowned health care institutions and visionary health care leaders. As a result, many efforts are already underway to address challenges to health care quality and disparities across the state.
Projects worth noting include the Center for Hospital Quality and Patient Safety, an initiative of the North Carolina Hospital Association and The Duke Endowment, and Medicaid’s very successful Community Care Program, which is attracting national attention for the way in which physicians are drawn into the process of setting practice standards.
The Institute for Emerging Issues is adding to the network of collaborative institutions and individuals aspiring to improve quality and reduce disparities in North Carolina. The North Carolina “Best Care” initiative is designed to encourage academic medical leaders, local practicing physicians and hospital leaders to jointly determine evidenced-based but flexible standards of care that are most advantageous for communities across the state.
The effort to reduce variation in the way care is delivered is neither new nor easy. Providers and insurers have disagreed for years over efforts to impose or encourage practice guidelines. Moreover, the effort to reduce disparities and improve quality involves more than standardized care protocols. It will also require significant progress in the utilization of information technology, pay for performance and a new approach to tort reform.
The Institute’s proposal will result in evidence-based “best practices” tailored to the needs of local communities. This will help combat some of the nation’s leading causes of death such as stroke, heart disease, and cancer. Ultimately, the goal is to improve health care quality for all North Carolinians and to ensure that the quality of health care delivered will not depend on patients’ personal characteristics, assets, or place of residence. This is an initiative that will place North Carolina on the front lines in the national crusade to improve quality and reduce disparities in health care.
Roland Stephen is the Assistant Director for Research and Policy at the Institute for Emerging Issues