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For more information Contact Barry Eriksen at barry_eriksen@ncsu.edu or 919 513-7775 For a staff list, click here (requires authorization) |
The Distributed Support (DS) program was established in 1992 to address an increasing demand for computing support staff in NC State university departments. Now under Information Technology Division's Technical Support Services unit, the DS program provides access to technically experienced professional staff for troubleshooting, analysis and planning. Since its inception, the DS program has proved to be a valuable resource for NCSU departments and units to partner with ITD for computer support. Often a support position can shared between two units, allowing them to maintain access to a NCSU-based support professional in spite of limited funds. Goals of the DS program
How the DS program worksUnder the current DS program, an NCSU department or other unit contracts with ITD to provide a long-term support position (> 1 year). If that department does not require a full-time position, ITD finds a compatible department to share the position, with a preferred maximum of two departments or locations per position. ITD creates, hires, and supervises the position. A breakdown of departmental and ITD responsibilities follows.Departmental responsibilities
ITD responsibilities
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Last modified August 3, 2005
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