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Windows XP Workstation Guide

Troubleshooting

Where are Windows XP workstations located on campus?

See the list of OIT-managed Unity labs, all of which have Windows XP workstations.
In addition, many computing labs managed by individual colleges will be converting to Windows XP.

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Who can use them?

Workstations and the other resources in Unity labs are open to all NC State students, faculty and staff who have active Unity accounts.

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How do I log in?

You will need to use your Unity ID and password. Every student, staff member and faculty member at NC State has a Unity account with a Unity ID and password.

  • Your Unity ID is usually your first and middle initials plus the first six letters of your last name.
  • Your initial (default) 8-digit Unity password is created from the last four digits of your Campus ID number (follows “NCSU” on your All Campus Card) plus the four digits of your birth month and day. Beginning September 10, 2007, you will need to change your password at least once a year. Go to http://www.ncsu.edu/password and use the Password Change Tool.

If you have difficulty with either your Unity ID or your password, contact the NC State Help Desk or help@ncsu.edu or 515-HELP (4357).

To log in, enter your Unity ID and password at the login screen. Click OK or press the Enter key.

login dialog box

WARNING: To prevent unauthorized use of your account or damage to your files, it is crucial that you log off when you are finished!

The Windows desktop will appear after a few moments. You will see several windows appear and disappear as the machine prepares itself for your use. Last, you will see the Novell Application Launcher (NAL) launch itself. Please be patient and allow the NAL window to completely load.

Windows Desktop

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Can I change my password from a workstation?

Change Password
In the Unity labs, a shortcut to the password change site (http://www.ncsu.edu/password) is provided in the NAL. If you forget or lose your password, contact the NC State Help Desk or help@ncsu.edu or 515-HELP (4357) in Room 106 of the Hillsborough Building to have it reset. Be sure to bring a photo ID.

More on your password.
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Where are my account settings saved?

Your settings are stored in the "Novell" portion of the file storage space (disk quota) that comes with your Unity account. You can change the size of this portion by going to the File Storage Space page and following the instructions for checking or re-allocating your space.

When you log in to a Windows workstation, this portion of your space shows up as the M:\ drive, where you should have the following two folders:

M:\Windows NT 5.1 Workstation Profile

This folder is your roaming profile, which copies locally to the workstation when you log in and back to the network when you log out. This is what allows you to use any Unity workstation.

WARNING: Do not store any of your files on the M: drive or on your desktop. Storing files in either of these locations can cause problems over time, such as your profile becoming corrupted, or sudden inability to launch or use applications. Be sure to save all your files in My Documents (see below), which takes you to your Unity AFS home directory.

M:\Settings

Application settings that can be shared between the operating systems are stored in this folder. The applications access these settings directly from the network rather than copying them to or from the local workstation on login or logout.

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What are the key components of my desktop?

The desktop of a Windows workstation in a Unity lab may contain some or all of the following icons, and you can create desktop shortcuts for other programs or folders that you use most often.

My Documents
Clicking on the My Documents icon takes you to your Unity AFS home directory (the K: drive). You can access this directory from any Unity workstation. To avoid problems, be careful to store your files here instead of on your desktop, or anywhere else on the local workstation.
   
Recycle Bin
The Recycle Bin stores files deleted from the local drive, C:\. The bin will empty automatically when you log off.
   
Internet Explorer
Internet Explorer is a web browser that allows you to view pages on the World Wide Web. You can also use Mozilla Firefox, available in the Novell Application Launcher (see below) .
   
Application Window icon
The Novell Application Launcher (NAL) runs automatically at login. If the NAL is closed, you can restart it by double clicking on this desktop icon. To run an application, double-click its icon, or select it and press the Enter key.
   
Logoff icon

When you are ready to leave the workstation, be sure to log off so that no other person has access to your account. It is your responsibility to keep your account secure. Please see Safe Computing at NC State.

   
WolfCall

WolfCall gives you direct access to your AFS space from a Windows workstation. It automatically launches at startup, logs you in after you've entered your Unity ID and password, and allows you to work with the files in your Unity AFS home file space via the workstation's K: drive.

In addition your desktop may show icons for other applications, once you have opened or installed them.

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How do I run an application?

The Novell Application Launcher (NAL) window shows the applications available at your workstation. To run an application, double-click it, or select it and press the Enter key. If the workstation has never run a particular application before, the program will be downloaded and installed on the machine, which may take several minutes.

Novell Application Launcher

If you cannot find an icon, make sure your folders are not collapsed. Try clicking [ALL] in the upper left corner of the NAL window and maximize the window.

[All] group in the NAL

A folder can be expanded if a plus sign appears next to it. For example:

Unity Apps folder closed

Clicking on the plus sign will reveal the subfolders:

Unity Apps folder open

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Where are the applications?

The Office Applications folder of the NAL has office productivity software, such as:

Microsoft Access 2007
Microsoft Excel 2007
Microsoft Powerpoint 2007
Microsoft Publisher 2007
Microsoft Word 2007
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The CAD and Modeling folder has programs for creation of models and plans, such as:

Autodesk AutoCAD 2008
Autodesk Civil 3D 2008
Autodesk DWF Viewer 7
Autodesk Land Desktop 2008
SolidWorks 2007
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The Math and Statistics folder has statistical analysis and mathematical modeling apps such as:

Maple 11
Mathematica 6.0.1
MatLab 2007a
SAS 9.1.3
SAS JMP 7
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General use applications are in the Unity Applications folder, such as:

Firefox 2.0.0.6
IZArc
Pidgin IM
Mozilla Thunderbird
WinSCP
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The Graphics and Web Tools folder has software to develop Web pages and images such as:

Adobe Acrobat Professional 8
Adobe Dreamweaver CS3
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe Photoshop CS3
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The GIS folder, and its sub-folders, contain software for mapping and GIS analysis, such as:

ArcCatalog 9.2
ArcMap
ArcReader 9.2
Google Earth
ArcInfo Grid
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The Assistive Technologies folder can facilitate access for users with disabilities, such as:

Kurzweil 3000
Windows Magnifier
Windows Narrator
Wndows On-Screen Keyboard
Read & Write 8 Gold
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How do I learn more about an application?

To find out more about an application in the NAL, right-click on its icon and choose Properties.

Properties of a NAL application

This should call up information on the application.

Properties window

Under the "Help Contacts" tab, you can find out who to contact about problems with a particular application.

Help information

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Where should I save my files?

My Documents

To avoid problems, your files should always be saved in your Unity (AFS) home directory (your K:\ drive). Clicking on the My Documents folder will take you there. Be careful not to save any files to either the M:\ drive or the workstation desktop. You can access your Unity (AFS) home directory from any lab workstation - Windows, Macintosh, Solaris or Linux.

If you would like to save your files to a removable medium, we recommend bringing writable or re-writable CDs (some labs are equipped with DVD burners as well), or an external USB drive (such as portable hard drives or memory sticks).

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Can I print in the labs?

Print Quota

You can print from a Unity Windows workstation to the printer in the lab. Printing on a black and white printer costs $0.06 per page. Color printing, where available, costs $0.60 per page. Print quota is available in $5.00 increments from Wolfcopy from several locations during normal business hours. It is also possible to get an IOU for print quota if you run out after hours and to purchase print quota online.

To check your print quota, you can run the Unity Print Quota application in the NAL.

If your workstation has a tool for printing .pdf files, you can also create a snapshot of your file. This .pdf. file will "print" to your C:\Temp folder, but you will also need to save it elsewhere. The Temp folder is emptied when you log out.

More on printing at NC State.

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How do I check email?

Mozilla Thunderbird
Mozilla Thunderbird is a standalone e-mail client. On Unity workstations, it will automatically be configured to use your Unity IMAP mail account. You can also configure it to access e-mail from other providers, read Usenet newsgroups and view RSS feeds.
Webmail
Webmail - You can check your IMAP-based email from any Internet-connected computer with a Web browser (e.g., Firefox, Internet Explorer or Safari) at http://webmail.ncsu.edu. In the Unity labs, a shortcut is provided in the NAL. All new email accounts are housed on the IMAP server by default. For more information on Webmail, see the Webmail tutorial.
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Can I connect to a Unix host?

Unity Terminal
The Unity Terminal application uses PuTTy to establish an encrypted connection to the Unity secure terminal server, ssh.ncsu.edu. PuTTY protects your password when you send it over the network, so it is much safer to use than older Telnet applications.
PuTTY
You can also use the standard PuTTY application to access other SSH servers. For more information about PuTTY and other remote access options, see the Remote Access Web page.
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What if an application doesn't start?

On rare occasions, an application will not start or becomes corrupted. The NAL has a Verify function which allows you to rewrite settings from the network and essentially reinstall the application on the workstation. To repair an application, right-click on its NAL icon and choose Verify.

Verifying an application

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How do I log off?

It is extremely important that you log off when you are finished at the workstation. If you don't, anyone can come along behind you and have full access to your account and your computing resources - including all of your files.

The primary way to log off is:

Logoff
After closing all applications, return to the desktop and double click on the "Logoff" icon.
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Unity Windows XP Cheat Sheet

You can download the Unity Windows XP Cheat Sheet, which is also posted in the labs. The Adobe Acrobat Reader is required to view this document. If you need a copy, go to:
http://www.adobe.com/products/acrobat/readstep2.html
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Last modified  February 28, 2008 by cawalker

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