Windows XP Workstation Guide
Troubleshooting
Where are Windows XP workstations located
on campus?
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Who can use them?
Workstations and the other resources in Unity labs are open to
all NC State students, faculty and staff who have active Unity
accounts.
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How do I log
in?
You will need to use your Unity ID and password. Every
student, staff member and faculty member at NC State has a Unity
account with a Unity ID and password.
- Your Unity ID is
usually your first and middle initials plus the first
six letters of your last name.
- Your initial (default) 8-digit Unity password is
created from the last four digits of your Campus ID
number (follows “NCSU” on
your All Campus Card) plus the four digits of your
birth month and day. Beginning September 10, 2007, you will need to change your password at least once a year. Go to http://www.ncsu.edu/password and
use the Password Change Tool.
If you have difficulty with either your Unity ID or your
password, contact the
NC State Help Desk or help@ncsu.edu or 515-HELP (4357).
To log in, enter your Unity ID and password
at the login screen. Click OK or press the
Enter
key.

WARNING: To prevent
unauthorized use of your account or damage to your files, it
is crucial that you log
off when you are finished!
The Windows desktop will appear after a few moments. You will see several windows appear and disappear as the machine prepares itself for your use. Last, you will see the Novell Application Launcher
(NAL) launch itself. Please be patient and allow the NAL window to completely load.

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Can
I change my password from a workstation?
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Where are my account settings
saved?
Your settings are stored in the "Novell" portion of the file storage space (disk
quota) that comes with your Unity account. You can change the size
of
this
portion by going to the File Storage Space page and following the instructions for checking or re-allocating
your space.
When you
log
in to a Windows workstation, this
portion of your space shows up as the
M:\ drive, where you should have the following two
folders:
M:\Windows NT 5.1 Workstation Profile
This folder is your roaming profile, which copies locally to
the workstation when you log in and
back to the
network when you log out. This is what allows
you to use any Unity workstation.
WARNING: Do not store any of your files on the M: drive or on your desktop.
Storing files in either of these locations can cause problems over time, such as your profile
becoming corrupted, or
sudden inability to launch or use applications. Be sure to save all your files in My
Documents (see below), which takes you to your Unity AFS
home directory.
M:\Settings
Application settings that can be shared between the operating
systems are stored in this folder. The applications access
these settings directly from the network rather
than copying them to
or from
the local
workstation on login or logout.
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What are the key components of my desktop?
The desktop of a Windows workstation in a Unity lab may contain some
or all of the following icons, and you can create desktop shortcuts for
other programs or folders that you use most often.
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Clicking on the My Documents icon takes you
to your Unity AFS home directory (the K: drive). You can access this directory from any Unity workstation.
To avoid problems, be careful to store
your
files
here
instead
of on
your desktop, or anywhere else on the local workstation. |
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The Recycle Bin stores files deleted from
the local drive, C:\.
The bin will empty automatically when you log off. |
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Internet Explorer is a web browser that allows
you to view pages on the World Wide Web. You can also use Mozilla Firefox, available in the Novell Application Launcher (see below) . |
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The Novell Application Launcher (NAL) runs
automatically at login. If the NAL is closed, you can restart
it by double clicking on this desktop icon. To run an application,
double-click its
icon,
or select it and press the Enter key. |
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When you are ready to leave the workstation,
be sure to log off so that no other person has access to your account.
It is your responsibility to keep your account secure. Please see Safe
Computing at NC State. |
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WolfCall gives you direct
access to your AFS space from a Windows workstation. It automatically
launches at startup, logs you in after you've entered your Unity
ID and password, and allows you to work with the
files in your Unity AFS home file space via the workstation's K:
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In addition your desktop may show icons for other applications,
once you have opened or installed them.
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How do I run an application?
The Novell Application Launcher (NAL) window shows the applications
available at your workstation. To run an application, double-click
it, or select it and press the Enter key. If the workstation has
never run a particular application before, the program will be downloaded and installed on the machine,
which may take several minutes.

If you cannot find an icon, make sure your folders are not collapsed.
Try clicking [ALL] in the upper left corner of the NAL window and
maximize the window.
![[All] group in the NAL](images/nal-all.jpg)
A folder can be expanded if a plus sign appears next to it. For
example:

Clicking on the plus sign will reveal the subfolders:

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Where are the applications?
The Office Applications folder of the NAL has office
productivity software, such as:
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The CAD and Modeling folder has programs for creation of models and plans, such as:
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The Math and Statistics folder has statistical analysis and mathematical modeling apps
such as:
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General use applications are in the Unity Applications folder, such as:
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The Graphics and Web Tools folder has software to develop Web
pages and images such as:
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The GIS folder, and its sub-folders, contain software for mapping and GIS analysis, such as:
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The Assistive Technologies folder can facilitate
access for users with disabilities, such as:
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How do I learn more about an
application?
To find out more about an application in the NAL, right-click
on its icon and choose Properties.

This should call up information on the application.

Under the "Help Contacts" tab, you can find out who to contact
about problems with a particular application.

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Where should I save my files?
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To avoid problems, your files should always be saved in your Unity
(AFS) home directory (your K:\ drive). Clicking on the My Documents folder
will take you there. Be careful not
to
save any files to either the M:\ drive or the workstation desktop. You can access
your Unity (AFS) home directory from any lab
workstation - Windows, Macintosh, Solaris or Linux.
If you would like to save your files to a removable medium, we recommend bringing writable or re-writable CDs (some labs are equipped with DVD burners as well), or an external USB drive (such as portable hard drives or memory sticks).
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Can I print in the labs?
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You can print from a Unity Windows workstation to the printer
in the lab. Printing on a black and white printer costs $0.06
per page. Color printing, where available, costs $0.60 per page.
Print quota is available in $5.00 increments from Wolfcopy from several
locations during normal business hours. It is also possible to
get an IOU
for print quota if you run out after hours and to
purchase print quota online.
To check your print quota, you can run the Unity Print Quota application
in the NAL.
If your workstation has a tool for printing .pdf files, you
can also create a snapshot of your file. This
.pdf. file will "print" to
your C:\Temp folder, but you will also need to save it
elsewhere. The Temp folder is emptied when you log out.
More
on printing at NC State.
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How do I check email?
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Mozilla Thunderbird is a standalone e-mail client. On Unity workstations, it will automatically be configured to use your Unity
IMAP mail account. You can also configure it to access e-mail from other providers, read Usenet newsgroups and view RSS feeds. |
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Webmail -
You can check your IMAP-based email from any Internet-connected computer
with a Web browser (e.g., Firefox, Internet Explorer or Safari)
at http://webmail.ncsu.edu.
In the Unity labs, a shortcut is provided in the NAL. All new email
accounts
are housed on the IMAP server by default. For more information on Webmail, see the Webmail
tutorial. |
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Can I connect to a Unix host?
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The Unity Terminal application uses PuTTy to establish an encrypted connection to
the Unity secure terminal server, ssh.ncsu.edu. PuTTY protects your password when you send it
over the network, so it is much safer to use than older Telnet applications. |
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You can also use the standard PuTTY application to access other SSH servers. For more information about PuTTY
and other remote access options, see the Remote
Access Web page. |
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What if an application doesn't start?
On rare occasions, an application will not start or becomes corrupted. The NAL has
a Verify function which allows you to rewrite settings from the
network and essentially reinstall the application on the workstation.
To repair an application, right-click on its NAL icon and choose
Verify.

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How do I log off?
It is extremely important that you log off when you are finished at the
workstation. If you don't, anyone can come along behind you and
have full access
to
your
account
and
your
computing
resources - including all of your files.
The primary way to log off is:
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After closing all applications, return to
the desktop and double click on the "Logoff" icon. |
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Unity Windows XP Cheat Sheet
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Last modified
February 28, 2008
by cawalker
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