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New Student Billing Guide

This guide is designed to simplify the billing process for new students and their families. Whenever you see a “VIDEO DEMO” link below, click for a video demonstration of how to navigate through that step in the process. This guide was created by New Student Orientation in collaboration with the University Cashier’s Office, but new students and their families should consistently consult with the Cashier’s website for the most up to date information.

You can follow the links below to learn more about each section or scroll down to read all three sections.

How to Prepare to Pay Your Bill

  • Complete the FAFSA (Free Application for Federal Student Aid)
  • Grant your parent or guardian access to your bill on MyPack Portal
  • Waive or enroll in the NC State sponsored health plan
  • Set up direct deposit

How to View Your Bill

How to Pay Your Bill

  • Pay online with ePAY
  • Enroll in a monthly payment plan
  • Mail your payment

 

HOW TO PREPARE TO PAY YOUR BILL
(After paying your Advanced Enrollment Deposit)

Your eBill for the Fall 2012 semester will be posted to MyPack Portal on July 9, 2012, but there are a few things you should do before then to ensure the process goes smoothly…

  1. Complete the FAFSA  (Free Application for Federal Student Aid). Even if you’re not sure if you need aid, the Cashier’s Office encourages all students to complete the FAFSA. Scholarships may be available, and you never know if you or your family’s financial situation could change. March 1 is the priority deadline, but it’s not too late to fill it out. 
    • Visit http://www.fafsa.ed.gov/ and contact the Office of Scholarships and Financial Aid if you have any questions about student aid.
    • Submit additional verification documents including tax returns, W-2’s and verification worksheets. If the Office of Scholarships and Financial Aid needs more info from you, they will send you a letter with additional details.
    • Receive your award notification. During the second week in April, Scholarships and Financial Aid will begin sending award letters to students who have been admitted and whose applications for aid are complete.
  2. Grant your parent or guardian access to your bill on MyPack Portal. If you choose to do so, you can give your parent or guardian online access to view your eBills and make payments to your student account in MyPack Portal. Any parent or guardian with access will receive an email when a new eBill is posted to your account.

To grant access, go to www.ncsu.edu and click on MyPack Portal at the top of the screen. Log in and go to Main Menu > Student Self Service > Campus Personal Information  > Parent/Guardian Access > Add Parent/Guardian. (VIDEO DEMO)

  1. Waive or enroll in the NC State sponsored health plan: In August 2009, the UNC Board of Governors approved the implementation of a “hard waiver” student health insurance requirement on all sixteen 4-year campuses beginning in fall 2010.  The term “hard waiver” means any student meeting three specific criteria is required to show evidence of an existing “creditable coverage” health insurance policy OR enroll in the UNC system-wide plan.  The NC State student plan annual premium for the 2011-2012 academic year was $833 ($416.50 each semester) (2012-2013 rates coming soon). This charge will automatically appear on your student bill, unless you have existing coverage under another health plan and fill out the online waiver. For more information, visit the Student Health website
    • If you have any existing coverage under a health care plan, fill out the online waiver (coming soon). (VIDEO DEMO)
    • If you do not have existing coverage, enroll in the NC State Sponsored Health Plan (coming soon). (VIDEO DEMO)
  • Set up direct deposit. This will ensure that any excess funds on your student account that originate from financial aid, scholarships or reduced  course load will be refunded to you via the bank account you specify much faster than receiving a check in the mail. Anytime a direct deposit is made by the University to this account, you will receive an email.

To enroll in Direct Deposit, go to www.ncsu.edu and click on MyPack Portal at the top of the screen. Log in and go to Main Menu > Student Self Service > Campus Finances  > Account Summary > Direct Deposit for Refunds. (VIDEO DEMO)

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HOW TO VIEW YOUR BILL
(Beginning July 9, 2012)

The University bills for the Fall and Spring semester separately. The Fall bill is usually due at the end of July, while the Spring bill is due in early December. On July 9, 2012, bills for the Fall 2012 semester will be posted onto your MyPack Portal. Go to www.ncsu.edu and click on MyPack Portal at the top of the screen. Log in and go to Main Menu > Student Self Service > Campus Finances  > Account Summary. (VIDEO DEMO)

Review your bill carefully and contact the Cashier’s Office if you have any questions. The bill will be due on August 1, 2012. Failure to pay all billed charges may cause a student’s schedule to be cancelled. It is the responsibility of each student  to make full payment or complete financial aid information prior to the posted deadline. Approved Financial Aid awards, scholarships, and sponsorships will be noted on the account, and only amounts exceeding the award must be paid to prevent cancellation.

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HOW TO PAY YOUR BILL
(Due August 1, 2012)

Choose your method of payment:

  • Pay online with ePAY
  • Enroll in a monthly payment plan
  • Mail your payment

ePAY (Online payments are posted immediately to your account)

  • If you choose to pay online, follow these steps:
    • Add ebill@ncsu.edu to your trusted senders in your email account
    • Turn  off your pop up blocker on your web browser
    • Have your credit card, debit card, or checking/savings account information ready
    • Grant your parents access to your account if they will be making the payments (VIDEO DEMO)
    • Go to www.ncsu.edu and click on MyPack Portal at the top of the screen. Log in and go to Main Menu > Student Self Service > Campus Finances  > Account Summary > Make a Payment > Choose eCHECK or Credit Card.
      • eCHECK: Electronic withdrawal is the University’s preferred method of payment. Students may pay online by from a checking or savings account with eCHECK, and there is no fee associated with this service. (VIDEO DEMO)
      • Credit or Debit Card: Students may also pay with a credit/debit card, however, a 2% transaction fee is charged on all credit or debit card payments. NC State accepts Mastercard, American Express, Discover, or Diners Club cards. Note that Visa is not accepted, but if you hoped to pay with a Visa debit card you can use the eCHECK option instead with the same checking account. You will just need to access your Account and Routing numbers, which can be found on the checks associated with the account or on your online banking account. (VIDEO DEMO)

Monthly Payment Plan
If you would like to pay your education expenses monthly, use the Interest-Free Monthly Payment Option offered by our partner, Tuition Management Systems.

  • Spreads your Fall and/or Spring semester expenses over a five month period.
  • Available for a small enrollment fee.
  • Visit Tuition Management Systems online for more information on payment options, education loans, free education payment counseling and the many ways they can help you afford education.
  • To enroll from the Tuition Management Systems homepage, select Students and Families > Enroll in a Payment Plan Now. (VIDEO DEMO )

Mail Your Payment

  • Make checks payable to NCSU and include your nine (9) digit Student ID (not your social security number) on your check.
  • Include the payment/remittance stub from the pdf copy of your billing statement with your check.
  • Send by US Mail to NC State University, PO Box 900013, Raleigh, NC 27675-9013,
  • If you are sending via UPS, FedEx, or DHL mail your package to University Cashier's Office, 2831 Thurman Drive, 2005 Harris Hall, Raleigh, NC 27695
  • DO NOT MAIL SCHOLARSHIP CHECKS TO THIS ADDRESS. Scholarship checks should be mailed to: Office of Scholarships and Financial Aid, Campus Box 7302, Raleigh NC 27695-7302

 

For the most up to date information related to student billing, visit the University Cashier’s Office online. If you have questions regarding your student account or need additional assistance, contact the University Cashier’s Office at (919) 515‐2986 or via email at studentaccounts@ncsu.edu.

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