Reorganization of Cashiering and Application of Technology

Priority: Medium

Deliverable

Reorganization of the Cashier's Office, resulting in more specialization and the elimination of one position; Streamlining of document workflow and reconciliation processes; Implementation of online sign-up for direct deposit of refunds; Hiring of employees with customer service backgrounds

Schedule for Completion

Complete

Improvements

Improvement of customer service to students by offering a one-stop shop; More efficient use of cashier staff time; Reduction in paper processing; Increased efficiency in use of office space

Task Force Chair/Reported to:

Bruce Forinash/Charlie Leffler