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Billing Procedure

REG 11.45.1

October 1, 2002 Archived Versions (Effective October 1, 2002 through February 12, 2006)

Student Health Services (SHS)

Authority: Vice Chancellor for Student Affairs

History: First Issued: October 1, 2002. Additional History Information.

Contact Info: Director of Student Health Services (SHS) (919)-513-3285.

1. Regulation:

Charges are made for some services at Student Health Services, (SHS), e.g., prescriptions, reference lab tests, x-rays, and GYN exams. Patient will be informed of charges for services and have options for making payment, in compliance with our Patient Rights & Responsibilities.

2. Procedure:

The schedule of charges is established and a partial list posted in the lobby. When the patient presents for treatment, they read and sign the payment and billing statement that is printed on the encounter form. Providers and staff will inform patients whenever a procedure, service, supply or drug has an added charge.

Payment is due at the time of service if possible, (cash, check or charge card). If charges are not paid at the time of service, they are electronically transferred to the university cashier's office and the patient is responsible for settling their account there. Registration, transcripts, and records may be held until payment is made in the university cashier's office.

Filing of insurance is the patient's responsibility except for the NCSU student medical insurance plan purchased through the university, which Student Health files for covered students. The Pharmacy accepts several drug cards for payment.

The provider determines the services and care the patient receives. Procedures performed are indicated on the encounter form and entered by the lab or business office personnel. Pharmacy staff enters charges for prescriptions. The established charge for each procedure, service, supply or drug is stored in the system and the patient is billed accordingly. Charges are reviewed annually by the Director, the University Health Committee and Governing Body, and changes are usually implemented at the beginning of fall semester.

Appropriate administrative personnel handle disputes.