The Bug:
A Windows service called Universal Plug and Play (UPnP) has a
problem handling certain types of invalid UPnP requests and causes
problems with the Windows Operating System. It is most prevalent
on the Windows Me operating system but it can also cause problems
with Windows 98 and XP. Windows 2000 systems are not affected.
Symptoms: On Windows 98 and Me
systems it can cause a variety of effects ranging from slow performance
to Internet applications not working to system failure. Most ResNet
users who have experienced this bug complain of problems navigating
within their Windows Desktop. On Windows XP it causes a memory leak
which may ultimately result in slowed performance.
For more detailed information go to
Microsoft's web page:
Invalid
Universal Plug and Play Request can Disrupt System Operation
The Fix: If you have Windows Me
or 98 you can uninstall the service (recommended) or apply Microsoft's
patch. The directions for both are below. Please note Microsoft
has issued a second patch for this bug. If you installed the first
you will still need to install the second.
If you have Windows XP you will need
to run Windows Update
and apply the "Windows XP Update Package, October 25, 2001".
If your computer will not boot, unplug
it from the network first.
Uninstall UPnP Service (Me or 9x):
- Click Start > Settings
> Control Panels
- Double click "Add/Remove
Programs"
- Select the "Windows Setup"
tab at the top of the window
- Select "Communications"
> click the "Details" button
- Scroll down and unselect "Universal
Plug and Play" (Not all Windows 98 users will have this
as an available component listed in their Communications Details.
If it's not available, then Universal Plug and Play is not installed.)
- Click OK on both windows
- The computer will ask you
to restart, click Yes.
Apply
Microsoft's Patch:
- Download and save the patch:
Windows
Me or Windows
98
- Run the patch by double clicking
on the file you downloaded
- Restart your computer
If you have questions or need help please
contact the NC State Help Desk by calling 515-HELP or
emailing help@ncsu.edu.
Information provided in part by Oregon
State University and Microsoft.
|
