1998 NC State ResNet Subscriber Results

		Results of the 1998 Subscriber Survey
	1998 Survey Respondent Demographics Sample of 1998 Written Survey Comments

**1. How did you find out about ResNet service?**
	Frequency	Percent
Open House for prospective students	41	6.3
University Housing literature	221	34.1
Network & Communcation Services literature	171	26.3
New Student Orientation	48	7.4
Wolfwise	5	.8
A friend, before I came to campus	56	8.6
A friend on campus	90	13.9
Other	17	2.6
Total	649	100.0

**2. Who installed your Ethernet adapter?**
	Total Frequency	Total Percent	Skill Level Percent			Gender Percent
	Total Frequency	Total Percent	Novice	Intermed.	Advanced	Female	Male
It came preinstalled	100	15.4	25.0	18.9	8.9	19.0	13.7
I installed it myself	311	47.9	11.1	31.7	77.3	11.4	65.4
Hardware Services on campus	35	5.4	13.9	6.8	2.0	10.0	3.2
ResNet staff	32	4.9	8.3	7.4	.8	12.9	1.1
Off campus vendor	24	3.7	8.3	4.4	2.0	3.3	3.9
Family member	60	9.2	11.1	12.0	4.9	21.9	3.2
Friend	86	13.3	22.2	18.6	4.0	21.0	9.6
Other	1	.2	0	.3	0	.5	0
Total Frequency	649	649	36	336	247	210	439

**3 Who installed or configured your software for use with ResNet?**
	Total Frequency	Total Percent	Skill Level Percent			Gender Percent
	Total Frequency	Total Percent	Novice	Intermed.	Advanced	Female	Male
I installed it myself	391	60.2	36	336	247	25.2	77.0
Hardware Services on campus	21	3.2	36	336	247	7.6	1.1
ResNet staff	78	12.0	36	336	247	22.9	6.8
Off campus vendor	8	1.2	36	336	247	1.9	.9
Family member	34	5.2	36	336	247	14.3	.9
Friend	114	17.6	36	336	247	26.7	13.2
Other	3	.5	36	336	247	1.4	0
Total	649	100.0	36	336	247	210	439

**4. Were you successful the first time installing/configuring the software?**
	Total Frequency	Total Percent	Skill Level Percent			Gender Percent
	Total Frequency	Total Percent	Novice	Intermed.	Advanced	Female	Male
Yes	435	67.0	44.4	62.8	76.5	62.9	69.0
No	214	33.0	55.6	37.2	23.5	37.1	31.0
Total	649	100.0	36	336	247	210	439

**5. The supplied documentation was sufficient to get me started using the service.**
	Frequency	Percent	Cum. Percent
Strongly Agree	126	19.4	19.4
Agree	313	48.2	67.6
Neutral	96	14.8	82.4
Disagree	65	10.0	92.4
Strongly Disagree	14	2.2	94.6
N/A--I didn't receive documentation	35	5.4	100.0
Total	649	100.0

**6. With whom did you consult to get your ResNet connection to work?**
	Total Frequency	Total Percent	Skill Level Percent			Gender Percent
	Total Frequency	Total Percent	Novice	Intermed.	Advanced	Female	Male
I didn't consult with anyone	187	28.8	5.6	18.0	48.2	8.6	38.5
A family member	38	5.9	2.8	8.2	2.8	9.5	4.1
Someone on my floor	111	17.1	19.4	16.4	17.8	10.5	20.3
A friend, other than someone on my floor	107	16.5	19.4	19.9	10.9	23.3	13.2
A Computing Services or ResNet consultant	203	31.3	52.8	36.6	31.3	47.1	23.7
Other	3	.5	0	.8	0	1.0	.2
Total	649	100.0	36	336	247	210	439

7. When I sought assistance with setting up my ResNet connection
I received help in a timely manner.
	Frequency	Percent who asked for help	Cum. Percent who asked for help	Total Percent	Cum. Percent
Strongly Agree	109	25.9	25.9	16.8	16.8
Agree	213	50.6	76.5	32.8	49.6
Neutral	57	13.5	90.0	8.8	58.4
Disagree	28	6.7	96.7	4.3	62.7
Strongly Disagree	14	3.3	100.0	2.2	64.9
N/A-I didn't request help	228			35.1	100.0
Total	649	100.0		100.0

**8. The ResNet and Computing Services staff members who helped me were courteous.**
	Frequency	Percent who asked for help	Cum. Percent who asked for help	Total Percent	Cum. Percent
Strongly Agree	182	43.9	43.9	28.0	28.0
Agree	173	41.7	85.6	26.7	54.7
Neutral	49	11.8	97.4	7.6	62.2
Disagree	8	1.9	99.3	1.2	63.5
Strongly Disagree	3	.7	100.0	.5	63.9
N/A--I didn't ask for help	234			36.1	100.0
Total	649	100.0		100.0

9. I feel confident that I can get answers to any
ResNet questions I may have through the resources available to me.
	Frequency	Percent	Cum. Percent
Strongly Agree	191	29.4	29.4
Agree	320	49.3	78.7
Neutral	119	18.3	97.1
Disagree	17	2.6	99.7
Strongly Disagree	2	.3	100.0
Total	649	100.0	Mean = 1.95

**10. I would recommend ResNet to a friend.**
	Frequency	Percent	Cum. Percent
Strongly Agree	456	70.3	70.3
Agree	172	26.5	96.8
Neutral	19	2.9	99.7
Disagree	2	.3	100.0
Strongly Disagree	0	0	100.0
Total	649	100.0	Mean = 1.33

**11. Having ResNet service available influenced my decision to attend NC State.**
	Frequency	Percent	Cum. Percent
Strongly Agree	38	5.9	5.9
Agree	88	13.6	19.4
Neutral	274	42.2	61.6
Disagree	144	22.2	83.8
Strongly Disagree	105	16.2	100.0
Total	649	100.0	Mean = 3.29

**12. Having ResNet service in my room has had a positive impact on my ability to get my course work done.**
	Frequency	Percent	Cum. Percent
Strongly Agree	431	66.4	66.4
Agree	168	25.9	92.3
Neutral	35	5.4	97.7
Disagree	6	.9	98.6
Strongly Disagree	9	1.4	100.0
Total	649	100.0	Mean = 1.45

**13. While here at NC State I have used network access (in labs or via ResNet) to such a degree that it has hindered my academic success. (E.g. over use of multi-player games, MUDs, IRC, email, etc.)**
	Total Frequency	Total Percent	GPA Range Percent
	Total Frequency	Total Percent	0-.99	1-1.99	2.0-2.49	2.5-2.99	3.0-3.49	3.5-4.0
Strongly Agree	32	4.9	37.5	11.1	4.7	5.5	3.7	3.1
Agree	85	13.1	0	19.4	15.3	14.1	12.9	13.0
Neutral	146	22.5	12.5	25.0	29.4	20.3	21.5	19.3
Disagree	253	39.0	37.5	33.3	37.6	41.4	44.2	36.5
Strongly Disagree	133	20.5	12.5	11.1	12.9	18.8	17.8	28.1
Total Frequency	649	649	8	36	85	128	163	192

**14. Having ResNet service available has increased the level of communication between other students and me.**
	Frequency	Percent	Cum. Percent
Strongly Agree	345	53.2	53.2
Agree	216	33.3	86.4
Neutral	62	9.6	96.0
Disagree	19	2.9	98.9
Strongly Disagree	7	1.1	100.0
Frequency	649	100.0	Mean=1.65

**15. Having ResNet service available has increased the level of communication between my course instructors and me.**
	Frequency	Percent	Cum. Percent
Strongly Agree	229	35.3	35.3
Agree	273	42.1	77.3
Neutral	114	17.6	94.9
Disagree	27	4.2	99.1
Strongly Disagree	6	.9	100.0
Total	649	100.0	Mean = 1.93

**16. Having ResNet service available has increased the level of communication between me and campus services staff (e.g. Housing, Registration & Records, Career Services, etc.).**
	Frequency	Percent	Cum. Percent
Strongly Agree	156	24.0	24.0
Agree	206	31.7	55.8
Neutral	210	32.4	88.1
Disagree	64	9.9	98.0
Stongly Disagree	13	2.0	100.0
Total	649	100.0	Mean = 2.34

**17. What do you use ResNet service for?**
Other
		Twice a day or more	About once a day	At least once a week	Less than once a week	Never
email	Percent	89.2	8.8	1.1	.5	.5
email	Cum. Percent	89.2	98.0	99.1	99.5	100.0
Web Browsing	Percent	74.6	17.6	6.3	1.2	.3
Web Browsing	Cum. Percent	74.6	92.1	98.5	99.7	100.0
Usenet News	Percent	6.3	8.6	12.6	26.5	45.9
Usenet News	Cum. Percent	6.3	14.9	27.6	54.1	100.0
Online Chat	Percent	6.5	6.6	11.4	25.3	50.2
Online Chat	Cum. Percent	6.5	13.1	24.5	49.8	100.0
School related research	Percent	17.6	20.8	43.9	16.9	.8
School related research	Cum. Percent	17.6	38.4	82.3	99.2	100.0
Maintain personal webpages	Percent	4.6	3.7	14.5	25.0	52.2
Maintain personal webpages	Cum. Percent	4.6	8.3	22.8	47.8	100.0
Server on ResNet	Percent	12.5	8.8	10.5	16.2	52.1
Server on ResNet	Cum. Percent	12.5	21.3	31.7	47.9	100.0
Games	Percent	12.5	10.9	15.7	32.0	28.8
Games	Cum. Percent	12.5	23.4	39.1	71.2	100.0

**18. How often do you use ResNet service on an average day?**
	Frequency	Percent	Cum. Percent
9 or more hours a day	56	8.6	8.6
5-8 hours a day	83	12.8	21.4
3-5 hours a day	249	38.4	59.8
1-2 hours a day	226	34.8	94.6
Less than 1 hour a day	35	5.4	100.0
Total	649	100.0

**19. What features would you like to see made available on ResNet? Which would you be willing to pay a little extra for?**
		Would be willing to pay extra for	Would use if available	Would not use
Direct access to Unity file space (mapped local drive/folder)	Percent	11.4	77.5	11.1
	Cum. Percent	11.4	88.9	100.0
Print services available at 24-hour desks	Percent	13.4	46.2	40.4
Print services available at 24-hour desks	Cum. Percent	13.4	59.6	100.0
Scanning services	Percent	29.1	53.3	17.6
Scanning services	Cum. Percent	29.1	82.4	100.0
Access to similar applications available in Unity labs	Percent	22.2	66.6	11.2
Access to similar applications available in Unity labs	Cum. Percent	22.2	88.8	100.0
Other

**20. How often do you use a computer lab? (This question was misvalued in the script; while more options were given, only two vaules were used.)**
	Frequency	Percent	Cum. Percent
Never	66	10.2	10.2
1 or more times a semester	583	89.8	100.0
Total	649	100.0

**21. Which campus computer lab do you use most frequently?**
	Frequency	Percent	Cum. Percent
I never use a campus lab	60	9.2	9.2
Unity lab in residence hall	196	30.2	39.4
Unity lab elsewhere	93	14.3	53.8
Eos engineering lab	223	34.4	88.1
Other departmental lab	77	11.9	100.0
Total	649	100.0

**22. How do you rate your computer skill?**
	Frequency	Percent	Cum. Percent
Novice	36	5.5	5.5
Intermediate	366	56.4	61.9
Advanced	247	38.1	100.0
Total	649	100.0	Mean = 2.33

**23. What kind of computer do you own?**
	Frequency	Percent	Cum. Percent
Intel-compatible	610	94.0	94.0
Macintosh	35	5.4	99.4
Other	4	.6	100.0
Total	649	100.0

**24. What is your primary operating system?**
		Frequency	Percent of Platform	Percent of All	Cum. Percent
Windows	95	553	90.5	85.2	85.2
	NT	26	4.3	4.0	89.2
	3.1x	16	2.6	2.5	91.7
	Linux	16	2.6	2.5	94.1
Macintosh	OS 8.x	20	64.5	3.1	97.2
	OS 7.5.3 - 7.6	7	22.6	1.1	98.3
	OS 7.0 - 7.5.2	4	12.9	.6	98.9
	Other	5		.8	99.7
	Not sure	2		.3	100.0
Total		649		100.0

**25. From where did you buy your Ethernet card?**
	Frequency	Percent	Cum. Percent
It came preinstalled	110	16.9	16.9
NCSU Bookstore	210	32.4	49.3
Computer store (e.g. CompUSA)	116	17.9	67.2
Electronics store (e.g. Best Buy)	63	9.7	76.9
Office supply store (e.g. OfficeMax)	9	1.4	78.3
mail order or online catalog	52	8.0	86.3
From a friend	66	10.2	96.5
Not sure	23	3.5	100.0
Total	649	100.0

**26. Do you use your ResNet connection for a desktop or portable computer?**
	Frequency	Percent	Cum. Percent
Desktop	612	94.3	94.3
Portable	37	5.7	100.0
Total	649	100.0

**27. How many semesters have you lived on campus?**
	Frequency	Percent	Cum. Percent
One	36	5.5	5.5
Two	334	51.5	57.0
Three	21	3.2	60.2
Four	175	27.0	87.2
Five	10	1.5	88.8
Six	48	7.4	96.1
Seven	3	.5	96.6
Eight	14	2.2	98.8
Nine	2	.3	99.1
Ten	3	.5	99.5
Eleven	1	.2	99.7
Twelve	2	.3	100.0
More than 12	0	.0	100.0
Total	649	100.0	Mean = 3.11

**28. Do you plan to subscribe to ResNet next semester?**
	Frequency	Percent	Cum. Percent
Yes, definitely	426	65.6	65.6
Yes, probably	39	6.0	71.6
No, I'm staying in a ResNet wired residence, but don't plan to subscribe	0	.0	71.6
No, I'm graduating	11	1.7	73.3
No, I'm not returning to NC State	11	1.7	75.0
No, I'm moving off campus	155	23.9	98.9
No, I'm moving to a non-ResNet ready hall	7	1.1	100.0
Total	649	100.0

**29. How many hours do you study in your room each week?**
	Frequency	Percent	Cum. Percent
None	12	1.8	1.8
1-3 hours	131	20.2	22.0
4-6 hours	244	37.6	59.6
7-9 hours	123	19.0	78.6
10 or more hours	139	21.4	100.0
Total	649	100.0

30. A sample of comments written in response to the invitation:
Feel free to add comments about ResNet or any of the above questions.
(All comments totaled 14 single-spaced pages.)

Demographics of Survey Respondents

**Building**
	Frequency	Percent of Respondents	Percent of ResNet Subscribers in Building
Alexander Hall	11	1.7	1.8
Avent Ferry Complex	28	4.3	5.6
Bagwell Hall	22	3.4	3.3
Becton Hall	22	3.4	3.9
Berry Hall	4	.6	.9
Bragaw Hall	119	18.3	18.6
Gold Hall	9	1.4	1.2
Lee Hall	1	.2	.0
North Hall	7	1.1	.9
Owen Hall	40	6.2	7.5
Sullivan Hall	195	30.0	23.4
Syme Hall	22	3.4	4.1
Tucker Hall	31	4.8	6.3
Turlington Hall	18	2.8	3.9
Watauga Hall	6	.9	1.2
Welch Hall	6	.9	.8
Wood Hall	72	11.1	10.7
Fraternity Court	36	5.5	6.2
Total	649	100.0

**Building Region**
	Frequency	Percent of Respondents	Percent of ResNet Subscribers in Region
East Campus	198	30.5	32.5
Central Campus	100	15.4	19.4
West Campus	315	48.5	41.9
Fraternity Court	36	5.5	6.2
Total	649	100.0

**Gender**
	Frequency	Percent	Percent of all ResNet subscribers
Female	210	32.4	31.0
Male	439	67.6	69.0
Total	649	100.0	100.0

**Race**
	Frequency	Percent	Cum. Percent
White	586	90.3	90.3
American Indian/Alaskan Native	4	.6	90.9
African American	26	4.0	94.9
Asian or Pacific Islander	25	3.9	98.8
Hispanic	8	1.2	100.0
Total	649	100.0

**University Classification**
	Frequency	Percent	Cum. Percent
Frosh	232	35.7	35.7
Sophomore	229	35.3	71.0
Junior	134	20.6	91.6
Senior	43	6.6	98.2
Ag. Inst. 28+ hours	1	.2	98.4
Master's	10	1.5	100.0
Total	649	100.0

GPA Range
Mean GPA of Housing Survey Respondent: 3.05
Mean GPA of Housing ResNet Subscribers: 2.95
Mean GPA of Housing Residents: 2.80
(GPAs were not available for Fraternity Court residents)
		Frequency	Percent	Valid Percent	Cum. Percent
Valid	0 - .99	8	1.2	1.3	1.3
	1 - 1.99	36	5.5	5.9	7.2
	2 - 2.49	85	13.1	13.9	21.1
	2.5 - 2.99	128	19.7	20.9	42.0
	3 - 3.49	163	25.1	26.6	68.6
	3.5 - 4	192	29.6	31.4	100.0
	Total	612	94.3	100.0
Missing	System Missing	37	5.7
Missing	Total	37	5.7
Total		649	100.0

**College**
	Frequency	Percent
Ag. & Life Sciences	96	14.8
Design	14	2.2
Education and Psychology	16	2.5
Engineering	292	44.9
Forest Resources	20	3.1
Humanites and Social Sciences	46	7.1
Physical and Mathmathetical Sciences	35	5.4
Textiles	20	3.1
Management	47	7.2
First Year College	63	9.7
Total	649	100.0

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Last updated 14Nov00 by resnet@ncsu.edu