ResNet   

General Survey Results -- Spring 2000

  
 
Where do you live? n=738 % of respondents
On Campus Residence Hall 713 96.61
ES King Village 1 0.14
University Towers 1 0.14
Greek Court 18 2.44
Off campus Fraternity or Sorority House 1 0.14
Rented apartment or house off campus 4 0.54
At home 0 0
Other (specify below) 0 0

 

What type is your primary computer? n=721 % of respondents
Desktop 645 89.46
Laptop 76 10.54

 

What is the primary operating system on your primary computer? n=721 % of respondents
Windows 95 92 12.76
Windows 98 524 72.68
Windows NT 8 1.11
Windows 2000 44 6.10
Macintosh OS 7.x 1 0.14
Macintosh OS 8.x 14 1.94
Macintosh OS 9.x 16 2.22
Eos Linux 1 0.14
RedHat Linux 17 2.36
Other Linux 3 0.42
BeOS 0 0
FreeBSD 0 0
Don't know 1 0.14
Other (specify below) 0 0


What is the secondary operating system on your primary computer?
n=721 % of respondents % of respondents w/ more than 1 OS (n=101)
I don't run a secondary OS 560 77.67 -----
Windows 95 11 1.53 10.89
Windows 98 25 3.47 24.75
Windows NT 7 0.97 6.93
Windows 2000 8 1.11 7.92
Macintosh OS 7.x 0 0 0
Macintosh OS 8.x 0 0 0
Macintosh OS 9.x 0 0 0
Eos Linux 8 1.11 7.92
RedHat Linux 19 2.64 18.81
Other Linux 14 1.94 13.86
BeOS 3 0.42 2.97
FreeBSD 1 0.14 0.99
Don't know 60 8.32 -----
Other (specify below) 5 0.69 4.95

DOS
3
0.42
2.97

 

What type is your secondary computer? n=721 % of respondents % of respondents w/ more than 1 computer (n=103)
I only have one computer 618 85.71 -----
Desktop 48 6.66 46.60
Laptop 55 7.63 53.40

 

What is the primary operating system on your secondary computer? n=721 % of respondents % of respondents w/ more than 1 computer (n=105)
I only have one computer 616 85.44 -----
Windows 95 30 4.16 28.57
Windows 98 45 6.24 42.86
Windows NT 1 0.14 0.95
Windows 2000 4 0.55 3.81
Macintosh OS 7.x 0 0 0
Macintosh OS 8.x 4 0.55 3.81
Macintosh OS 9.x 5 0.69 4.76
Eos Linux 0 0 0
RedHat Linux 8 1.11 7.62
Other Linux 3 0.42 2.86
BeOS 0 0 0
FreeBSD 0 0 0
Don't know 0 0 -----
Other (specify below) 5 0.69 4.76

DOS
3
0.42
2.86

Windows 3.1x

2
0.28
1.90


What is the secondary operating system on your secondary computer? n=721 % of respondents % of respondents w/ more than 1 OS (n=14)
I only have one computer/only run one OS 699 96.95 -----
Windows 95 2 0.28 14.29
Windows 98 4 0.55 28.57
Windows NT 0 0 0
Windows 2000 0 0 0
Macintosh OS 7.x 0 0 0
Macintosh OS 8.x 1 0.14 7.14
Macintosh OS 9.x 0 0 0
Eos Linux 1 0.14 7.14
RedHat Linux 1 0.14 7.14
Other Linux 4 0.55 28.57
BeOS 1 0.14 7.14
FreeBSD 0 0 0
Don't know 8 1.11 -----
Other (specify below) 0 0 0

 

Who is your primary Internet Service Provider (ISP)? n=721 % of respondents
I do not access the Internet in my home 3 0.42
ResNet 673 93.34
America Online (AOL) 12 1.66
CompuServe 3 0.42
Prodigy 2 0.28
Mindspring 2 0.28
Interpath 0 0
Bell South 1 0.14
Time Warner 2 0.28
NC State dial up 11 1.53
Other (specify below) 12 1.66

 

How do you access the Internet in your home/residence hall? n=721 % of respondents
I do not access the Internet in my home 9 1.25
ResNet 692 95.98
CampusLink (University Towers) 0 0
Other Ethernet service 0 0
Analog modem (28.8, 33.6, 56K, etc.) 13 1.80
ADSL, SDSL,HDSL, etc. 0 0
Cable modem (Road Runner) 5 0.69
ISDN 1 0.14
Other (specify below) 1 0.14

 

How old is your primary computer? n=721 % of respondents
Less than 6 months old 84 11.65
6 months to 1 year old 300 41.61
1 to 1.5 years old 102 14.15
1.5 to 2 years old 109 15.12
2 to 3 years old 74 10.26
3 to 4 years old 34 4.72
more than 4 years old 18 2.50

 

What kind of processor does your primary computer have? n=721 % of respondents
386 3 0.42
486 10 1.39
AMD K6 12 1.66
AMD K6-2 39 5.41
AMD K6-III 13 1.80
AMD Athlon 11 1.53
Cyrix 8 1.11
Intel Celeron 63 8.74
Intel Pentium 75 10.40
Intel Pentium II 200 27.74
Intel Pentium III 156 21.64
G3 113 1.80
G4 2 0.28
Don't know 112 15.53
Other (specify below) 4 0.55

 

What brand is your primary computer? n=721 % of respondents
Acer 6 0.83
Apple (Macintosh) 32 4.44
Campus Brand/CUC 15 2.08
Compaq 76 10.54
CTX 3 0.42
Dell 88 12.21
E-Machine 8 1.11
Gateway 134 18.59
Hewlett-Packard (HP) 53 7.35
IBM 50 6.93
NEC 4 0.55
Packard Bell 26 3.61
Quantex 4 0.55
Sony 4 0.55
Toshiba 8 1.11
No brand - custom built 170 23.58
Other (specify below) 40 5.55

 

Do you plan to purchase or receive a new computer in the next 12 months? n=738 % of respondents
Yes, a laptop 34 4.61
Yes, a desktop 76 10.30
No, but I would choose a laptop if I were going to 216 29.27
No, but I would choose a desktop if I were going to 295 39.97
Maybe, and I will choose a laptop if I do 33 4.47
Maybe, and I will choose a desktop if I do 84 11.38

 

If NC State were to offer ubiquitous Internet access (which would allow you to connect a computer to the network from any data jack anywhere on campus): How would this influence your decision to purchase or use a laptop computer? n=738 % of respondents
I already have a laptop and I would use this service 108 14.98
I already have a laptop and I would not use this service 7 0.97
I would likely go out and buy a laptop to use this service 58 8.04
Because of this service, if I were to buy or receive a computer, it would be a laptop 161 22.33
This service is one of many things I would consider if I were to buy or receive a computer 270 37.45
This service would not influence my decision if I were to buy or receive a computer 134 18.59

 

If NC State were to offer ubiquitous Internet access (which would allow you to connect a computer to the network from any data jack anywhere on campus): What is the maximum amount you are willing to pay for access on campus? (Disregard what you currently pay for Internet access, if any.) n=738 % of respondents
$50/month or more 12 1.63
$40-$49/month 25 3.39
$30-$39/month 58 7.86
$20-$29/month 161 21.82
$10-$19/month 191 25.88
$5-$9/month 123 16.67
I would not be willing to pay for ubiquitous Internet access 168 22.76

 

If NC State were to offer wireless Internet access (which would allow you to connect a computer to the network from anywhere on campus, even outdoors): How would this influence your decision to purchase or use a laptop computer? n=738 % of respondents
I already have a laptop and I would use this service 103 13.96
I already have a laptop and I would not use this service 8 1.08
I would likely go out and buy a laptop to use this service 81 10.98
Because of this service, if I were to buy or receive a computer, it would be a laptop 176 23.85
This service is one of many things I would consider if I were to buy or receive a computer 233 31.57
This service would not influence my decision if I were to buy or receive a computer 137 18.56

 

If NC State were to offer wireless Internet access (which would allow you to connect a computer to the network from anywhere on campus, even outdoors): What is the maximum amount you are willing to pay for access on campus? (Disregard what you currently pay for Internet access, if any.) n=738 % of respondents
$50/month or more 14 1.90
$40-$49/month 31 4.20
$30-$39/month 74 10.03
$20-$29/month 180 24.39
$10-$19/month 176 23.85
$5-$9/month 112 15.18
I would not be willing to pay for wireless Internet access 151 20.46

 

Assuming one were available, how often would you use a laptop to take notes in class? n=738 % of respondents
In most (75% or more) of my classes 120 16.26
In some (50-75%) of my classes 133 18.02
Occasionally (25-50%) 178 24.12
Rarely (less than 25%) 188 25.47
Never 119 16.12

 

How many times this semester did you check out a laptop from the DH Hill Library? n=738 % of respondents
I didn't know I could 353 47.83
I knew I could, but never checked one out 317 42.95
1 time 24 3.05
2 times 16 2.17
3-5 times 17 2.30
5-10 times 9 1.22
more than 10 times 2 0.27

 

In your time at NC State, how have you most often received assistance with your Unity account? n=738 % of respondents % of people who asked for help (n=538)
A family member 16 2.17 2.97
Someone on my floor or in my apartment 184 24.93 34.20
A friend, other than someone on my floor or apartment 199 26.96 36.99
The vendor or store where I bought my computer 2 0.27 0.37
Manufacturer's technical support 1 0.14 0.19
NC State Hardware Services 1 0.14 0.19
A Consultant at 515-HELP (Computing Services Help Desk) 59 7.99 10.97
Departmental or College help desk or consultant 16 2.17 2.97
ResNet staff member 42 5.69 7.81
I never needed help 200 27.10 -----
Other (specify below) 18 2.44 3..5

TA
2
0.27
0.37

Professor
5
0.67
0.93

Online Resource
7
0.95
1.30

 

In your time at NC State, how have you most often received assistance with software in the computing labs? n=738 % of respondents % of people who asked for help (n=403)
A family member 9 1.22 2.23
Someone on my floor or in my apartment 82 11.11 20.35
A friend, other than someone on my floor or apartment 153 20.73 37.97
The vendor or store where I bought my computer 0 0 0
Manufacturer's technical support 1 0.14 0.25
NC State Hardware Services 1 0.14 0.25
A Consultant at 515-HELP (Computing Services Help Desk) 31 4.20 7.69
Departmental or College help desk or consultant 97 13.14 24.07
ResNet staff member 13 1.76 3.23
I never needed help 335 45.39 -----
Other (specify below) 16 2.17 3.97

Professor
6
0.81
1.49

Someone in the lab
4
0.54
0.99

Online Resource
3
0.41
0.74

 

In your time at NC State, how have you most often received assistance with software problems on your own computer? n=721 % of respondents % of people who asked for help (n=542)
A family member 58 8.04 10.70
Someone on my floor or in my apartment 188 26.07 34.69
A friend, other than someone on my floor or apartment 196 27.18 36.16
The vendor or store where I bought my computer 11 1.53 2.03
Manufacturer's technical support 43 5.96 7.93
NC State Hardware Services 6 0.83 1.11
A Consultant at 515-HELP (Computing Services Help Desk) 10 1.39 1.85
Departmental or College help desk or consultant 3 0.42 0.55
ResNet staff member 22 3.05 4.06
I never needed help 179 24.83 -----
Other (specify below) 5 0.69 0.92

 

In your time at NC State, how have you most often received assistance with hardware problems on your own computer? n=721 % of respondents % of people who asked for help (n=521)
A family member 60 8.32 11.52
Someone on my floor or in my apartment 158 21.91 30.33
A friend, other than someone on my floor or apartment 169 23.44 32.44
The vendor or store where I bought my computer 27 3.74 5.18
Manufacturer's technical support 55 7.63 10.56
NC State Hardware Services 12 1.66 2.30
A Consultant at 515-HELP (Computing Services Help Desk) 8 1.11 1.54
Departmental or College help desk or consultant 2 0.28 0.39
ResNet staff member 26 3.61 4.99
I never needed help 200 27.74 -----
Other (specify below) 4 0.55 0.77

 

How important is it to you that the Computing Services Help Desk (515-HELP, 208 Hillsborough Building) is available on campus for Unity and software support, even if you have not used it? n=738 % of respondents
Critically important 78 10.57
Extremely important 236 31.98
Somewhat important 268 36.31
Not very important 59 7.99
Not important at all 30 4.07
No opinion 67 9.08

 

How important is it to you that NC State Hardware Services is available on campus for hardware and software support, even if you have not used it? n=738 % of respondents
Critically important 80 10.84
Extremely important 218 29.54
Somewhat important 292 39.57
Not very important 66 8.94
Not important at all 28 3.79
No opinion 54 7.32

 

How important is it to you that ResNet staff is available for ResNet and Internet software support, even if you have not used it?

 n=738 % of respondents
Critically important 108 14.63
Extremely important 283 38.35
Somewhat important 252 34.15
Not very important 45 6.10
Not important at all 20 2.71
No opinion 30 4.07

 

How often do you use email to correspond with course instructors or TA's? n=738 % of respondents
Every day 64 8.67
Five or six days a week 57 7.72
Two to four days a week 196 26.56
Once a week 163 22.09
A few times a month 163 22.09
A few times a semester 91 12.33
Never 4 0.54

 

How often do you use email to correspond with classmates about course material? n=738 % of respondents
Every day 78 10.57
Five or six days a week 46 6.23
Two to four days a week 156 21.14
Once a week 150 20.33
A few times a month 157 21.27
A few times a semester 114 15.45
Never 37 5.01

 

How often do you use WebAssign for homework assignments? n=738 % of respondents
Every day 61 8.27
Five or six days a week 58 7.86
Two to four days a week 181 24.53
Once a week 97 13.14
A few times a month 46 6.23
A few times a semester 73 9.89
Never 222 30.08

 

How often do you access online course material, other than WebAssign, prepared by your instructor or TA (syllabi, class notes, etc.)? n=738 % of respondents
Every day 128 17.34
Five or six days a week 87 11.79
Two to four days a week 221 29.95
Once a week 134 18.16
A few times a month 92 12.47
A few times a semester 57 7.72
Never 19 2.57

 

How often do you use course-related online discussion forums, mailing lists, or newsgroups? n=738 % of respondents
Every day 33 4.47
Five or six days a week 25 3.39
Two to four days a week 43 5.83
Once a week 66 8.94
A few times a month 71 9.62
A few times a semester 107 14.50
Never 393 53.25

 

How often do you use a computer lab? n=738 % of respondents
Never 74 10.03
1-2 times per semester 137 18.56
1-2 times per month 220 29.81
1-2 times per week 180 24.39
3-5 times per week 82 11.11
6-8 times per week 25 3.39
9 or more times per week 20 2.71

 

Which campus computer lab do you use most frequently? n=738 % of respondents
I never use a campus computer lab 67 9.08
Unity lab in the residence halls 310 42.01
Unity lab elsewhere on campus (DH Hill Library, Laundry, etc.) 125 16.94
Eos lab (Leazar, Withers, etc.) 134 18.16
Other departmental lab (CHASS, College of Management, etc.) 102 13.82

 

What time of day do you most frequently use campus computing labs? n=738 % of respondents
I never use a campus computer lab 77 10.43
5 AM to 8 AM 6 0.81
8 AM to noon 69 9.35
noon to 5 PM 214 29.00
5 PM to 11 PM 281 38.08
11 PM to 5 AM 91 12.33

 

Would you find it helpful to have more consulting assistance available in the computer labs? n=738 % of respondents
Yes 257 34.82
No 92 12.47
Neutral 331 44.85
I don't use labs 58 7.86

 

Would you find it helpful to have more consulting assistance available outside of regular business hours? n=738 % of respondents
Yes 320 43.36
No 105 14.23
Neutral 313 42.41

 

Computing Services offers CBT, a set of computer-based training courses on a variety of topics, via the web or CD. Have you accessed any of these courses? n=738 % of respondents
Yes, more than 10 times 5 0.68
Yes, 2 to 10 times 30 4.07
Yes, once 42 5.69
No, I haven't used CBT 227 30.76
No, I was not aware CBT was available 434 58.81

 

Which of the following best describes your computer skill level? n=738 % of respondents
People come to me for help 201 27.24
I figure out most of my problems myself 304 41.19
I need occasional assistance 218 29.54
I need frequent assistance 15 2.03


Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose "Don't know/did not use.") Access to the Internet n=738 % of respondents
Excellent 542 73.44
Good 181 24.53
Fair 13 1.76
Poor 1 0.14
Don't know/did not use 1 0.14


Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose "Don't know/did not use.") Hours of operation for computer center, labs and help desks n=738 % of respondents
Excellent 214 29.00
Good 360 48.78
Fair 64 8.67
Poor 8 1.08
Don't know/did not use 92 12.47


Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose "Don't know/did not use.") Access to up-to-date facilities n=738 % of respondents
Excellent 133 18.02
Good 397 53.79
Fair 109 14.77
Poor 13 1.76
Don't know/did not use 86 11.65



Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose "Don't know/did not use.") Access to trained staff for help n=738 % of respondents
Excellent 43 5.83
Good 235 31.84
Fair 147 19.92
Poor 47 6.37
Don't know/did not use 266 36.04


Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose "Don't know/did not use.") Technology training classes n=738 % of respondents
Excellent 22 2.98
Good 106 14.36
Fair 67 9.08
Poor 21 2.85
Don't know/did not use 522 70.73

 

Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose "Don't know/did not use.") Technology services overall n=738 % of respondents
Excellent 166 22.49
Good 408 55.28
Fair 63 8.54
Poor 4 0.54
Don't know/did not use 97 13.14

 

Please tell us how you feel about the following statement: "While at NC State, I have received sufficient training on basic computer use (e.g. using email, Web browsing, word processing, using spreadsheets, etc.)." n=738 % of respondents
Strongly agree 197 26.69
Agree 319 43.22
Neutral 166 22.49
Disagree 46 6.23
Strongly Disagree 10 1.36


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