Survey:  2007 ResNet Survey
Number of Entries: 1387

1.   Where do you live?

Answer Number of Respondents Percent of Respondents
Alexander 26 1.87%
Avent Ferry 89 6.42%
Bagwell 51 3.68%
Becton 47 3.39%
Berry 8 0.58%
Bowen 50 3.6%
Bragaw 135 9.73%
Carroll 57 4.11%
Gold 6 0.43%
Lee 140 10.09%
Metcalf 67 4.83%
North 46 3.32%
Owen 41 2.96%
Sullivan 165 11.9%
Syme 38 2.74%
Tucker 56 4.04%
Turlington 15 1.08%
Watauga 17 1.23%
Welch 13 0.94%
Wolf Village 253 18.24%
Wood 28 2.02%
Greek Court 38 2.74%
Off-campus 0 0%


2.   Are you planning on living on campus in the fall?

Answer Number of Respondents Percent of Respondents
Yes 814 58.69%
No 532 38.36%
Not sure 41 2.96%


3.   With whom did you consult to get your ResNet connection to work?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I did not consult with anyone (or used printed/online documentation) 921 66.4%  
I consulted with someone 462 33.6%  
A family member 104 7.5% 22.51%
Someone on my floor (including roommate or suitemate) 134 9.66% 29.00%
A friend, other than someone on my floor 47 3.39% 10.17%
ResNet staff member 102 7.35% 22.08%
A Consultant at 515-HELP or help@ncsu.edu (The NC State Help Desk) 62 4.47% 13.41%
Other (click here to see responses) 13 0.94% 2.81%


4.   Having ResNet service available influenced my decision to live on campus.

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 637 45.93%  
Strongly Agree 170 12.26% 26.69%
Agree 467 33.67% 73.31%
Neutral 510 36.77%  
Disagree to some extent 240 17.31%  
Disagree 166 11.97% 69.17%
Strongly Disagree 74 5.34% 30.83%


5.   Having ResNet service in my room has had a positive impact on my ability to get my course work done.

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 1282 92.43%  
Strongly Agree 956 68.93% 74.57%
Agree 326 23.5% 25.43%
Neutral 83 5.98%  
Disagree to some extent 22 1.59%  
Disagree 18 1.3% 81.82%
Strongly Disagree 4 0.29% 18.18%


6.   While here at NC State I have used computer network access to such a degree that it has hindered my academic success. (e.g. over use of web surfing, AIM, network games, etc.)

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 300 21.63%  
Strongly Agree 84 6.06% 28.00%
Agree 216 15.57% 72.00%
Neutral 342 24.66%  
Disagree to some extent 744 53.64%  
Disagree 559 40.3% 75.13%
Strongly Disagree 185 13.34% 24.87%


7.   How much do you actively use your ResNet service on an average day?

Answer Number of Respondents Percent of Respondents
9 or more hours 219 15.79%
5-8 hours 398 28.7%
3-5 hours 606 43.69%
1-2 hours 152 10.96%
Less than one hour 11 0.79%


8.   How many devices (computers, game consoles, etc.) do you have connected to ResNet?

Answer Number of Respondents Percent of Respondents
0 60 4.33%
1 930 67.05%
2 275 19.83%
3 79 5.7%
4 28 2.02%
5 8 0.58%
6 1 0.07%
more than 6 5 0.36%


9.   Do you use your ResNet connection for a desktop or portable computer(s)?

Answer Number of Respondents Percent of Respondents
Portable - Laptop 1042 75.13%
Portable - Tablet 16 1.15%
Desktop 203 14.64%
Both a portable (laptop or tablet) and a desktop 125 9.01%


10.   What kind of devices do you regularly connect to ResNet? Check all that apply.

Answer Number of Respondents Percent of Respondents
Intel-compatible PC (Windows, Linux) 1237 89.19%
Macintosh computer (PowerPC or Intel-based) 62 4.47%
Sun computer 4 0.29%
Switch/Hub 41 2.96%
Router 186 13.41%
Wireless access point 202 14.56%
PDA / Handheld computer 29 2.09%
Networked printer / stand-alone print server (not a typical printer that is connected to your computer) 48 3.46%
Digital Video Recorder (e.g. TiVo) 14 1.01%
IP Phone (e.g. Vonage) 8 0.58%
PlayStation 2 54 3.89%
PlayStation 3 18 1.3%
PSP 13 0.94%
XBox 63 4.54%
XBox 360 93 6.71%
Wii 60 4.33%
Nintendo DS 27 1.95%
Other game console 7 0.5%
Other device not listed here 47 3.39%


11.   Regardless of when and where you actually use your laptop now, which of the following statements best describes how you intended to use it when you first got it?

Answer Number of Respondents Percent of Respondents
I thought I would simply keep it at my residence and not carry it around anywhere 102 7.35%
I thought I would bring my laptop with me when I went away for some extended period of time (e.g., home for the weekend, on a trip, etc.), but as a rule not carry it with me on campus 154 11.1%
I thought I would occasionally carry my laptop with me to use around campus (e.g., in the library, in class, etc.) 556 40.09%
I thought I would frequently carry my laptop with me to use around campus 276 19.9%
I thought I would always or almost always carry my laptop with me to use around campus 107 7.71%
Not applicable - I don't have a laptop 188 13.55%


12.   Which of the following best describes the extent to which you actually carry your laptop with you on campus?

Answer Number of Respondents Percent of Respondents
I don’t - - my laptop basically always stays at my residence 127 9.16%
I bring my laptop with me when I’m going away for some extended period of time (e.g., home for the weekend, on a trip, etc.), but as a rule do not carry it with me on campus 266 19.18%
I occasionally carry my laptop with me to use around campus (e.g., in the library, in class, etc.) 589 42.47%
I frequently carry my laptop with me to use around campus 145 10.45%
I always or almost always carry my laptop with me to use around campus 67 4.83%
Not applicable - I don't have a laptop 188 13.55%


13.   What is the primary operating system that you use?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Windows 1303 93.94%  
Windows Vista 51 3.68% 3.91%
Windows XP 1206 86.95% 92.56%
Windows 2000 40 2.88% 3.07%
Other Windows 6 0.43% 0.46%
Macintosh OS X 42 3.03%  
Macintosh OS9 or below 0 0%  
Linux (any distribution) 24 1.73%  
I am not sure 14 1.01%  
Other 3 0.22%  


14.   When you have needed help with computing problems while at NC State, approximately what percentage of the time did you get help from these sources? If you have never needed assistance from a source, please enter 0 as the percent. If you never needed assistance at all, please enter 0 for all fields.

Answer Number of Respondents Percent of Respondents
Family Member 15.42% 15.42%
Professor or TA 1.97% 1.97%
Departmental or College Help Desk 2.15% 2.15%
Roommate / Suitemate 14.89% 14.89%
Friend 19% 19%
Off-campus Vendor or Help Desk 3.02% 3.02%
NC State Help Desk (515-HELP, help@ncsu.edu, 208 Hillsborough Building) 8.46% 8.46%
ResNet Technician 4.41% 4.41%


15.   How would you rate the service you received when a ResNet technician came to your room to help you with your computer?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I never had a technician come to my room 1120 80.75%  
I've had a technician come to my room 266 19.18%  
Positive 244 17.59% 91.73%
Excellent 114 8.22% 46.72%
Very good 83 5.98% 34.01%
Good 47 3.39% 19.26%
Negative 22 1.59% 8.27%
Fair 14 1.01% 63.64%
Poor 8 0.58% 36.36%


16.   How would you rate the service you have received from the NC State Help Desk? (515-HELP, help@ncsu.edu, resnet@ncsu.edu, 106 Hillsborough Bldg.)

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I have never used the NC State Help Desk 910 65.61%  
I've used the NC State Help Desk 476 34.32%  
Positive 419 30.21% 88.03%
Excellent 133 9.59% 31.74%
Very Good 162 11.68% 38.66%
Good 124 8.94% 29.59%
Negative 57 4.11% 11.97%
Fair 44 3.17% 77.19%
Poor 13 0.94% 22.81%


17.   If you had a computing question, what would be your preferred way of asking it, from the choices below:

Answer Number of Respondents Percent of Respondents
In Person 347 25.02%
Telephone 484 34.9%
Email 271 19.54%
Instant Messenger 193 13.91%
Live web-based chat 53 3.82%
Web-based self help wizard 38 2.74%


18.   If your computer needed to be serviced by a ResNet technician, which of these choices would you prefer?
  • In room: Have the technician come to my room to fix it. I understand that I will have to be there at all times with the tech and that if s/he runs out of time, I will need to schedule a follow-up appointment.
  • Drop off: Drop my computer off at a location on campus to be fixed and pick it up 24 hours later.

Answer Number of Respondents Percent of Respondents
In room 881 63.52%
Drop off 309 22.28%
Not sure 196 14.13%


19.   How often do you use a computer lab?

Answer Number of Respondents Percent of Respondents
Never 123 8.87%
1-2 times per semester 291 20.98%
1-2 times per month 412 29.7%
1-2 times per week 304 21.92%
3-5 times per week 167 12.04%
6-8 times per week 44 3.17%
9 or more times per week 45 3.24%


20.   Why do you use campus computing labs? For each of the reasons below please enter the percentage of the time you visit a lab primarily for this reason. If you never use a lab for a particular reason, enter 0. If you don't use labs, enter 0 for all fields.

Answer Number of Respondents Percent of Respondents
Print 26.7% 26.7%
Access software I don't have 20.53% 20.53%
Read email 9.93% 9.93%
Work with others 10.13% 10.13%
Do research / homework 13.29% 13.29%
Play games 0.85% 0.85%
Kill time 8.7% 8.7%
Other 2.74% 2.74%


21.   Which computer lab do you use most frequently?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I do not use the labs 134 9.66%  
Residence Hall Unity Lab 619 44.64%  
Wolf Village Unity Lab 102 7.35% 16.48%
Avent Ferry Unity Lab 46 3.32% 7.43%
Honors Village Commons Unity Lab 91 6.56% 14.70%
Sullivan Unity Lab 217 15.65% 35.06%
Tucker Unity Lab 127 9.16% 20.52%
North Unity Lab 36 2.6% 5.81%

Other Unity Lab

 289 20.84%  
DH Hill Unity Lab 252 18.17% 87.20%
Laundry Unity Lab 37 2.67% 12.80%
ES King Village Unity Lab 0 0.00% 0.00%
EOS Lab (Daniels, EBI) 120 8.65%  
College Lab (CHASS, CALS, etc) 224 16.15%  


22.   When you use a computer lab, which operating system do you prefer to use?

Answer Number of Respondents Percent of Respondents
I do not use labs 114 8.22%
Windows 1083 78.08%
Machintosh 64 4.61%
Unix 9 0.65%
Linux 116 8.36%


23.   Are you aware of the Flyspace rooms in Talley Student Center? These rooms, located adjacent to the Wolves Den, provide reservable collaborative workspace with whiteboards and easy-to-use computing equipment available.

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Yes 593 42.78%  
and I used them at least once this year. 84 6.06% 14.17%
but I didn't have a chance to use them. 294 21.2% 49.58%
but I don't think I would have a use for them. 215 15.5% 36.26%
No 793 57.22%  
but I would have liked to have used them had I known about them. 402 28.98% 50.69%
and I don't think I would have a use for them. 391 28.19% 49.31%


24.   Have you used the NC State-provided "Nomadic" wireless Internet access available on campus?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Yes 1092 78.73%  
I use NC State's "Nomadic" wireless regularly 637 45.93% 58.33%
I have used NC State's provided "Nomadic" wireless a few times 455 32.8% 41.67%
No 288 20.76%  
I knew it was available but I do not have a laptop or PDA 153 11.03% 53.13%
I knew it was available and I have a laptop or PDA, but it does not have wireless capability 28 2.02% 9.72%
I have a wireless-capable device, but I have not used the wireless service on campus 72 5.19% 25.00%
I was not aware that NC State provided wireless Internet access 35 2.52% 12.15%


25.   In which of the following locations do you regularly use wireless Internet access? (check all that apply)

Answer Number of Respondents Percent of Respondents
I don't use wireless 252 18.17%
Residence hall room 510 36.77%
Common areas of residence hall 487 35.11%
Classrooms 801 57.75%
Computer labs 242 17.45%
Library 847 61.07%
Student Center 197 14.2%
Dining Hall 82 5.91%
Atrium, Brickyard, or other outdoor common area on campus 354 25.52%
Building lounge or other indoor common area on campus (not including residence halls) 342 24.66%


26.   The Information Technology Division offers free technology workshops for students. These classes are offered in the late afternoon (3:30-5:00pm) and evening hours (5:30-7:00pm) in the DH Hill Library. Have you participated in these classes? (Check all that apply)

Answer Number of Respondents Percent of Respondents
Yes 31 2.24%
Don't need / already have these skills 606 43.69%
Didn't know about the classes 850 61.28%
Classes are held at inconvenient times 76 5.48%
Classes are held in an inconvenient location 16 1.15%
Other (Click here for responses) 1387 100%


27.   What types of workshops are you most interested in attending? Check all that apply.

Answer Number of Respondents Percent of Respondents
Computer Security Basics 168 12.11%
Computing at NC State 103 7.43%
Photoshop 589 42.47%
Webpage Design (with Dreamweaver) 424 30.57%
MS Office (Word, Excel, and.or PowePoint) 149 10.74%
Using (Blackboard) Vista 113 8.15%
None of the Above 561 40.45%


28.   Is there training for any other applications you would like us to offer in our free workshops program?

Click Here to view Free Responses


29.   How does having classroom instructional technology (e.g. computer, document camera, data projector, etc.) used in your courses help you learn compared to courses in which it is not used?

Answer Number of Respondents Percent of Respondents
I don't learn as well when it's used 54 3.89%
No difference 379 27.33%
I learn better when it's used 787 56.74%
Not applicable / not sure 163 11.75%


30.   In how many of your courses were clickers used this past year?

Answer Number of Respondents Percent of Respondents
0 711 51.26%
1 478 34.46%
2 131 9.44%
more than 2 66 4.76%


31.   Do you have any comments about the use (or lack of use) of classroom technology in your courses this year or in general?

Click Here to view Free Responses


32.   How useful would it be to have your classroom content recorded and made available to you online after class?

Answer Number of Respondents Percent of Respondents
Not useful 71 5.12%
A little useful 305 21.99%
Useful 401 28.91%
Very useful 609 43.91%


33.   About how many times have you used a campus computing kiosk this year?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I did not know they existed 331 23.86%  
I knew they existed 1055 76.07%  
Never 314 22.64% 29.76%
1 time 134 9.66% 12.70%
2 times 144 10.38% 13.65%
3-5 times 217 15.65% 20.57%
5-10 times 117 8.44% 11.09%
10-20 times 68 4.9% 6.45%
more than 20 times 61 4.4% 5.78%


34.   Did you receive a packet of ResNet information in your residence hall room when you moved in in the fall? [see picture]

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I didn't live on campus in the fall 31 2.24%  
Didn't recieve it 161 11.61%  
I definitely did not receive it 61 4.4% 37.89%
I'm pretty sure I did not receive it 100 7.21% 62.11%
Received it 955 68.85%  
I received it but never opened it 97 6.99% 10.16%
I received it and opened it 679 48.95% 71.10%
I received it but I don't know if I opened it or not 179 12.91% 18.74%
I don't remember 233 16.8%  


35.   How useful to you is the semi-annual Computing@NC State newspaper? [see picture]

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Didn't receive it 589 42.47%  
Recieved it 797 57.45%  
But didn't use it 479 34.53% 60.10%
Used it 318 22.92% 39.90%
Not at all useful 77 5.55% 24.21%
A little useful 188 13.55% 59.11%
Useful 48 3.46% 15.09%
Very useful 5 0.36% 1.57%


36.   How useful was the 2006 Help! CD [see picture]

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I did not receive the CD 342 24.66%  
I received but did not use the CD 491 35.4%  
Used the cd 553 39.87%  
Not at all helpful 39 2.81% 7.05%
A little helpful 227 16.37% 41.05%
Helpful 193 13.91% 34.90%
Very helpful 94 6.78% 17.00%


37.   How useful to you is the Computing Essentials website? [see picture]

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Haven't used it 907 65.39%  
Used it 479 34.53%  
Not at all useful 36 2.6% 7.51%
A little useful 206 14.85% 43.00%
Useful 188 13.55% 39.25%
Very useful 49 3.53% 10.23%


38.   Was your computer affected by viruses, spyware or trojans at any time this year?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Yes 484 34.89%  
I (or someone else) ended up reformatting my computer because of it. 125 9.01% 25.83%
It was fixed without reformatting. 248 17.88% 51.24%
I don't remember how it was fixed. 66 4.76% 13.64%
It's still being affected. 45 3.24% 9.30%
No 901 64.96%  


39.   Antivirus software is required on all Windows and Macintosh computers connected to ResNet. NC State offers Symantec Antivirus free of charge to all registered students. Have you installed Symantec Antivirus from NC State on your computer(s)? (Please answer honestly! We're not going to come after you if you haven't installed it!)

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I was not aware it was available 55 3.97%  
I knew it was available, but did not install it 77 5.55%  
I have other antivirus software installed 273 19.68%  
I installed it 980 70.66%  
I downloaded it from the NCSU Antivirus website 490 35.33% 50.00%
A ResNet technician installed it for me 27 1.95% 2.76%
I installed it from the Help! CD 381 27.47% 38.88%
I got it from somewhere else or I do not remember where I got it 82 5.91% 8.37%


40.   Have you used PureMessage, the spam-filtering service provided to all Unity email users? [ more info ]

Answer Number of Respondents Percent of Respondents
Yes, I'm using PureMessage and am pleased with the results. 328 23.65%
I'm using it, but am not pleased with its performance. 82 5.91%
I have not been able to figure out how to use it. 73 5.26%
I don't know if I'm using it or not. 407 29.34%
I was not aware that this service was available. 487 35.11%


41.   Do you subscribe to ComTech cable TV for your room?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Yes 821 59.19%  
No 562 40.52%  
It's too expensive. 359 25.88% 63.88%
I don't watch / have time to watch cable. 161 11.61% 28.65%
I don't like the content. 12 0.87% 2.14%
My roommate didn't want to. 30 2.16% 5.34%


42.   What type of material would you like to see more of on cable? Check all that apply.

Answer Number of Respondents Percent of Respondents
Music channels 498 35.9%
Sports channels 520 37.49%
Movie channels 1125 81.11%
Education channels 319 23%


43.   Would you be in favor of cable TV being mandatory and included as part of your Housing charge?

Answer Number of Respondents Percent of Respondents
No 519 37.42%
Yes 135 9.73%
Yes, but only if the fee was reduced 730 52.63%


44.   If ComTech added 5 channels to our cable network, which channels would you like to see? Please select no more than 5 from the list below.

Answer Number of Respondents Percent of Respondents
G4/Tech TV 299 21.56%
FOX Soccer Channel 231 16.65%
Cinemax 1091 78.66%
The Movie Channel 910 65.61%
MTV2 398 28.7%
ESPNU 700 50.47%
CSTV 77 5.55%
The Speed Channel 190 13.7%
Fuel 132 9.52%
MTV Hits 291 20.98%
Encore 735 52.99%
Starz 840 60.56%
Lifetime Real Women 173 12.47%


45.   Which of these movie channels do you watch on a regular basis?

Answer Number of Respondents Percent of Respondents
HBO 968 69.79%
HBO Plus 507 36.55%
Wolf TV 159 11.46%
Showtime 589 42.47%
Showtime Beyond 277 19.97%


46.   What type of music would you like to hear on WolfBytes Radio?

Answer Number of Respondents Percent of Respondents
Top 40 (Maroon 5, Jessica Simpson, The Fray) 726 52.34%
Rap/Hip Hop (Ludacris, Mims) 481 34.68%
Dance (Fergie, Justin Timberlake) 408 29.42%
Country (Carrie Underwood, The Wreckers) 361 26.03%
College Music 504 36.34%


47.   Were you aware that you could download most of WolfByte's original programming as a podcast at the NC State podcast site?

Answer Number of Respondents Percent of Respondents Percent of Related Answer
No 1261 90.92%  
Yes 125 9.02%  
and I have downloaded a WolfByte's podcast 17 1.23% 13.60%
but I have not downloaded a WolfByte's podcast 108 7.79% 86.40%


48.   If you had a choice, would you prefer to watch your favorite cable programming on a computer or television?

Answer Number of Respondents Percent of Respondents
Computer 210 15.14%
Television 932 67.2%
No preference 244 17.59%


49.   How often have you participated in a residence hall sponsored movie night?

Answer Number of Respondents Percent of Respondents
Every week 13 0.94%
Monthly 48 3.46%
Once or twice a semester 448 32.3%
Never 877 63.23%


50.   Overall, how would you rate the cable TV services and programming at NC State compared to other cable TV services you have had elsewhere?

Answer Number of Respondents Percent of Respondents
Excellent 151 10.89%
Above average 478 34.46%
Average 638 46%
Below average 92 6.63%
Poor 27 1.95%


51.   If you could decide how a portion of your ResNet fee was spent, which of the following would be your top choice?

Answer Number of Respondents Percent of Respondents
Increase the total amount of bandwidth all of ResNet has available. All users would be "fighting" to use bandwidth. 207 14.92%
Install equipment to guarantee a small amount of bandwidth to all users with the excess being fought for by all users. 119 8.58%
Add more wireless hot spots (e.g. in lounges or public areas) 309 22.28%
Cover a whole residence hall with wireless 500 36.05%
Upgrade residence halls to 10/100 switches (will give you faster throughput on campus only) 248 17.88%


52.   For which of the following do you use your cell phone on a regular basis?

Answer Number of Respondents Percent of Respondents
I don't have a cell phone 36 2.6%
I have a cell phone 3617 97.4%
Text messaging (SMS) 836 60.27%
Instant Messaging (e.g. AIM) 74 5.34%
Scheduling/Calendar 277 19.97%
Browsing the web 69 4.97%
Sending/receiving email 54 3.89%
Playing games 151 10.89%
Listening to music 96 6.92%
Watching video 26 1.87%
Taking (still) pictures 523 37.71%
Shooting video 124 8.94%
Other (click here to see responses) 1387 100%


53.   What interest do you have in the campus providing an optional subscription-based text message service that allows you to receive notifications on your cell phone? For example, class cancellations, crime alerts, drop/add date reminders or notifications of group specific events like sporting events, concerts, and organizational meetings.

Answer Number of Respondents Percent of Respondents
Very interested 360 25.96%
Interested 414 29.85%
Not interested 445 32.08%
Not sure 167 12.04%


54.   Do you have any questions or comments about ResNet, the Information Technology Division, or any of the questions above?

Click Here to view Free Responses