This is some more interesting survey data. Please note that the wording of the questions may have varied year to year, so what is written out here may be slightly different than what the survey actually asked. If there is no data for certain years, there was no question of the sort on the survey for that year. [ more trend data ]
| Antivirus software is required on all Windows and Macintosh computers connected to ResNet. Have you installed NC State-provided antivirus software on your computer(s)? |
| |
2002 |
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| I was not aware it was available |
22.14% |
3.73% |
4.59% |
1.58% |
2.36% |
3.97% |
5.90% |
9.56% |
| Yes, I installed it |
57.66% |
85.94% |
72.54% |
79.46% |
73.73% |
70.66% |
73.00% |
63.54% |
| |
|
|
|
|
|
|
|
|
| How would you rate the service you received from a ResNet Technician in your room? |
|
|
|
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| Positive (% of those using the service)
|
91.55% |
90.22% |
93.3% |
91.73% |
90.00% |
84.11% |
| Negative (% of those using the service)
|
8.45% |
9.78% |
6.7% |
8.27% |
10.00% |
15.88% |
| Have not used the service |
76.61% |
68.4% |
74.19% |
80.75% |
86.63% |
91.95% |
| |
|
|
|
|
|
|
| How would you rate the service you received from the NC State University Help Desk? |
|
|
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| Positive (% of those using the service)
|
94.03% |
89.33% |
84.35% |
88.97% |
88.03% |
90.80% |
84.69% |
| Negative (% of those using the service)
|
5.97% |
10.67% |
15.65% |
11.03% |
11.97% |
9.20% |
15.30% |
| Have not used the service |
|
72.35% |
69.81% |
60.81% |
58.76% |
65.61% |
85.92% |
92.11% |
| |
|
|
|
|
|
|
| Are you aware that NC State provides wireless Internet access? |
|
|
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| No |
|
24.48% |
15.14% |
7.59% |
4.5% |
2.52% |
2.60% |
1.58% |
| Yes, and I've used it |
|
17.56% |
31.24% |
47.30% |
64.75% |
78.73% |
85.10% |
91.36% |
| |
|
|
|
|
|
|
| Do you have the following devices? |
|
|
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| PDA |
|
9.32% |
12.64% |
13.66% |
11.42% |
[did not ask] |
[did not ask] |
[did not ask] |
| Cell Phone |
|
79.02% |
84.06% |
89.81% |
93.52% |
97.40% |
[did not ask] |
98.51 |
| |
|
|
|
|
|
|
| Do you connect the following devices to ResNet? |
|
|
|
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| Wireless Access Point |
|
|
5.64% |
9.53% |
18.11% |
14.56% |
19.50% |
23.65% |
| Router |
|
|
5.23% |
6.83% |
12.05% |
13.41% |
4.90% |
4.56% |
| Game Console |
|
|
7.25% |
13.51% |
15.69% |
24.16% |
29.30% |
30.21% |
| Digital Video Recorder (e.g. TiVo)
|
1.05% |
0.97% |
0.98% |
1.01% |
0.70% |
0.50% |
| |
|
|
|
|
|
|
| How many devices do you have connected to ResNet? |
|
|
|
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| 1 |
|
|
64.9% |
71.25% |
64.17% |
67.05% |
63.20% |
58.80% |
| 2 |
|
|
21.82% |
15.9% |
20.22% |
19.83% |
21.40% |
23.42% |
| 3 or more |
|
|
8.53% |
8.42% |
10.14% |
8.73% |
9.90% |
12.61% |
| |
|
|
|
|
|
|
| Would you use FlySpace if you had the opportunity? (* FlySpace rooms weren't yet available during the 2003-04 year. 79.95% of people said they would use it if it were available). |
|
|
|
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
| Yes |
|
|
79.95%* |
53.98% |
46.74% |
50.00% |
50.90% |
56.14% |
| I used it at least once |
|
|
|
2.8% |
3.12% |
6.06% |
5.90% |
3.82% |
| |
|
|
|
|
|
|
| Would you prefer to have ResNet service your laptop in your room or drop it off somewhere to be fixed? |
|
|
|
|
2005 |
2006 |
2007 |
2008 |
2009 |
| In room |
|
|
|
76.2% |
65.74% |
63.52% |
50.80% |
33.89% |
| Drop off |
|
|
|
11.57% |
18.17% |
22.28% |
32.40% |
56.22% |
| |
|
|
|
|
|
|
| Was your computer affected by viruses, trojans, spyware or adware this year? |
|
|
|
|
2005 |
2006 |
2007 |
2008 |
2009 |
| Yes |
|
|
|
68.45% |
50.12% |
34.89% |
24.60% |
28.90% |
| |
|
|
|
|
|
|
