Below are commonly asked questions about our services, fees, and more. Following the answer section, there are links to specific departmental FAQs within Student Health.

How do I make an appointment?

How do I make an appointment with a Physical Therapist?

What do I do if Student Health is closed?

Do you accept insurance?

How do I pay for services rendered at Student Health?

If I put the fee on my student account, will my parents see what the charge is for?

I got a bill from the University Cashier and my daughter did not come to Student Health on that date. Can you explain this and tell me what the fee is for?

Does my student health fee cover expenses for lab and x-ray?

How much will it cost to see a physical therapist?

How quickly will I receive lab results?

What if I need care outside of Student Health?

What is the difference between FERPA and HIPAA?

What is PHI (protected health information)?

How do I access my medical records?

For department-specific questions, please visit the links below.

Immunizations and Medical Records

Occupational Medicine

Pharmacy

Physical Therapy

Women's Health

Answers to FAQs

How do I make an appointment?
We encourage you to make an appointment online at HealthWeb. Or, you may call 919-515-7107. For Women's Health appointments use HealthWeb or call 919-515-7762.

How do I make an appointment with a Physical Therapist?
A prescription or referral to physical therapy is required prior to treatment.  A prescription can be obtained from a physician at the Student Health Center, your private physician, or a specialist in the community.  The Physical Therapy Department can coordinate this prescription or referral if necessary.

What do I do if Student Health is closed?
For life threatening emergencies, Call 9-1-1 or use a blue light emergency phone located throughout campus or go to the nearest emergency room.*
For non-emergency illnesses, visit community medical facility or access telephone medical advice or the physician on call by dialing 888-267-3675 (during fall and spring semesters only) and follow the instructions.

Do you accept insurance?
At this time we only file insurance under the student medical insurance plan. If you have other insurance, an itemized receipt will be printed for you to submit to your insurance company for reimbursement. You will need to check with your insurance company to see what the plan covers.

How do I pay for services rendered at Student Health?
You may pay at the time of service or the charge will automatically be billed to your student account in two weeks. You will then get an e-bill. Or, you can obtain a receipt from the Student Health cashier to file with your insurance company.

If I put the fee on my student account, will my parents see what the charge is for?
No. The bill will either say miscellaneous, pharmacy or lab/x-ray.

I got a bill from the University Cashier and my daughter did not come to Student Health on that date. Can you explain this and tell me what the fee is for?
The date on the bill is the date it was transferred to the University Cashier, usually two weeks after the visit. Your daughter must give permission to release the information because of privacy laws. She may come to Student Health to get an itemized bill or email us through her unity account to request the form be mailed to you.

Does my student health fee cover expenses for lab and x-ray?
No. Charges vary depending on the test.

How much will it cost to see a physical therapist?
Charges vary per session and can be discussed prior to treatment.

How quickly will I receive lab results?
Turnaround times vary depending on the type of test. Most test are back within a week; some may be back sooner and others longer.

What if I need care outside of Student Health?
Fees associated with off-campus medical services, such as care by a specialist, testing not available at Student Health, or emergency transport to an outside facility, are the responsibility of the student and not covered by Student Health.

What is the difference between FERPA and HIPAA?
FERPA-- The Family Educational Rights and Privacy Act; applies to any student who is or has been in attendance at NCSU. HIPAA-- Health Insurance Portability and Accountability Act signed into law in 1996; protects patients rights regarding personal health information (PHI). HIPAA Summary.

What is PHI (Protected Health Information)?
Protected Health Information is generally, “any individually identifiable information, oral or recorded in any form or medium that is created by a health care provider, health plan, public health authority, employer, life insurer, school university, or health care clearinghouse” and “relates to the past, present or future payment for the provision of health care to an individual."

How do I access my medical records?
You will have to provide authorization. Authorization forms must be complete with your signature and pertinent information on the form NC State requires for release of your medical information, whether to yourself or to a third party. This authorization form may be downloaded from the SHS web site and faxed, mailed or delivered in person. Authorization to Release Protected Health Information.