NC Hospitality Program Logo

 

In today's economy, superior service is more than a
competitive edge - it is a survival skill.


 

The goal of NC Hospitality is to improve
service delivery to the traveling public.

 

NC Hospitality is an 8-hour customer service training program for:

  • Owners and Business Managers
  • Front Line Employees
  • Those Interested in Promoting Tourism

 

  • Why is Quality Service so Important?
  • Brings in more customers
  • Favors repeat business and customer loyalty
  • Improves employee morale and attitude
  • Reduces employee turnover
  • Increases customer satisfaction and reduces complaints
  • Fosters more opportunities for employment tourism and other service-related business
  • Enhances opportunities for upward mobility in service positions


Providing quality service to customers, visitors and guests is more than just being polite.

Quality Service is about:

  • Professionalism
  • Problem Solving
  • Communication
  • Business Etiquette
  • Cultural Sensitivity
  • Knowing About your Community

     

North Carolina Hospitality is more than sharing information.

It's about down home friendliness and providing useful skills

to help make North Carolina a better place to be!




NC Hospitality helps businesses succeed.

Successful businesses build strong communities.


Tourism has grown into one of the state's largest industries. Visitor spending in NC for 2008 was $16.9 billion, which is an increase of 2.1 percent from 2007.

In 2008, visitor expenditures directly generated 190,500 jobs and nearly $4.2 billion in payroll income within NC. Visitor spending also directly generated close to $2.7 billion in tax revenue for federal, state and local governments in 2008.

NC Hospitality Program Goals

  1. Participants will understand the role of excellent customer service in their jobs.

  2. Participants will acquire information and practice skills in hospitality, customer retention and community pride.

  3. Participants will learn skills that are personally and professionally beneficial.

 

Training Focuses on Seven Hospitality Habits

  1. Make a good first impression
  2. Communicate clearly
  3. Mind your manners
  4. Know your community
  5. Know your job
  6. Handle problems effectively
  7. Make a good last impression

 

 

  • The training includes activities, handouts, and a training manual. Upon training completion, participants will be awarded a certificate of completion and will leave with a professional development plan. Cost of this program is $25.00.



Interested in NC Hospitality?

Want to learn more? Please click HERE to find a local certified trainer within NC Cooperative Extension or contact us for more information.