UTC Policies and Procedures
Any questions regarding the policies and procedures should be directed to the Undergraduate Tutorial Center at firstname.lastname@example.org or 515-3163.
Please see the UTC Homepage for current services and schedules, including Supplemental Instruction and Writing and Speaking Tutorial Services.
In adherence with the Undergraduate Tutorial Center's (UTC) philosophy, peer tutors work towards helping students become independent learners .
- The student agrees to come to tutorial sessions prepared: having attended class and taken notes, with all necessary books and materials, having attempted homework and read assignments. Coming unprepared more than once will result in the tutee being charged with a no-show.
- The tutor is a successful student, not a teacher or expert, will not do the student's work, and is a good resource, but not responsible for the student's final course grade.
Eligibility for Tutoring by Appointment
Students may request individual tutoring if they are enrolled in the requested class(es) for credit (no audits) and have satisfied prerequisite courses and/or are enrolled in co-requisite courses. The UTC will deny requests if these items are not satisified. Exceptions will be considered when a written waiver from the instructor is provided (a waiver form is available in the UTC office).
The UTC accepts tutoring by appointment applications for 100-200 level math, physics, and chemistry classes. The UTC will work to find qualified tutors; however, the tutor pool changes from semester to semester and there may be shortages of tutors in some courses. Please note that MA 242 and CH 223 tutoring is not available in the weekly assigned program. No tutoring is available for MA 103, 105, or 114.
- All students new to the UTC's tutoring program who wish to use tutoring by appointment must attend a 30-minute orientation. This orientation will help you learn about the programs and services sponsored by the UTC and individual departments, and determine which one(s) are most appropriate for your personal goals and objectives. Click here find out about orientations.
- Returning students who have previously attended an orientation may request a tutor online. Returning students must have a recorded orientation attendance on file in order to bypass the orientation and use the online services.
- A new tutoring application must be received each semester in order to be eligible for the current semester services. This application must be received by a predetermined deadline each semester. For the current deadline for this semester, please see http://www.ncsu.edu/tutorial_center
- Requests for a specific tutor will only be considered if there is a record of a prior successful working relationship with the tutor through the UTC. Even so, we cannot guarantee requests will be honored.
Sign-Up (SU) tutoring
- Allows flexibility to schedule appointments as needed.
- Available Monday through Friday with experienced tutors in Park Shops.
- All appointments are in 1/2-hour increments. For each course, you may schedule up to 4 appointments per week, no more than 2 appointments per day.
- In order to maximize help for all students, all appointments begin on the hour or half-hour. Note: appointments scheduled at other times will be adjusted.
- You will be eligible to schedule an appointment online here 2 business days after completeing your application.
Individual/Small Group Weekly-Assigned (WA) tutoring
- You must commit to meeting each week for two hours throughout the semester with your assigned tutor. You must meet consistently or you will be reassigned to Sign-Up tutoring.
- You may request Weekly Assigned tutoring for one course only.
- Small group tutoring will be provided for high demand courses. Benefits of group tutoring include working with an experienced tutor; meeting, learning, and collaborating with other students with the same instructor; and getting priority assigning. Group sizes will range between 3-5 students. Since group tutors are assigned based on schedules and demand, it is not possible for students to choose group vs. individual assignment.
- You will be notified via email if and when a tutor becomes available who matches your schedule and course request. Please schedule Sign-up appointments in the meantime.
- Note that MA 242 and CH 223 tutoring is only available in the sign-up program.
Understanding both programs:
- Students may use the Weekly Assigned option for one course and the Sign-up option for an additional course, or choose Sign-up for two courses.
- Students cannot have a Weekly Assigned tutor and use the Sign Up program for the same subject unless circumstances justify an exception. Exceptions must be granted by Tutorial Center staff.
Exceptions to Weekly Allotment of Hours
- Students registered through the Disability Services Office (DSO) can be allotted up to three hours a week once they bring documentation from DSO to the UTC's main office.
- Students with a GPA below 2.0 are also allowed up to 3 hours of assistance per week.
Attending Tutoring Sessions
Students in all tutoring sessions are expected to arrive on time, to be prepared for the session, to participate actively, and to stay for the entire prearranged session time. Otherwise, they may accure a no-show.
SU: Students who cannot attend a SU appointment must cancel online by midnight the day before the appointment to avoid accruing a no show. Notification of cancellations after midnight are appreciated and must be made through the UTC office by calling 515-3163. A no-show will also be accrued if students arrive late or leave early for their appointment, defined as staying less than 45 minutes for a 1-hour session, or staying for less than 20 minutes for a .5-hour session
WA : Per their contractual agreement, students are expected to notify the tutor in advance if they cannot make a WA appointment. Students will accrue one no-show for each of the following: failing to notify a tutor by the predetermined time that they will not attend a session, not arriving to a session, arriving more than 5 minutes late to a session more than twice, or coming unprepared more than once
Two cumulative "no-shows" in UTC tutoring by appointment programs (WA, SU, and WSTS) will result in the loss of privileges to use these services for the remainder of the semester. Furthermore, conditional approval must then be received from the UTC Director to use these programs in future semesters.
Supervision of Tutors
The UTC continually strives to improve our tutoring services through direct supervision of our tutors. All tutors will be observed by a UTC supervisor during actual tutoring sessions throughout the semester. The sole purpose of observations is to improve the tutor's performance.
ALL students are encouraged to discuss their individual needs with their tutors and consider other time commitments when scheduling tutorial sessions.
Understanding These Policies
- Students who violate any of these aforementioned policies and procedures may be denied the privilege of individual tutoring at any point in the semester.
- Any questions regarding the policies and procedures should be directed to the Undergraduate Tutorial Center at email@example.com or 515-3163.
- Students are encouraged to print out a copy of the UTC's policies and procedures for their records.