Achieving Excellence in Customer Service
Course Number: HR0003
Description: Excellence in customer service is critical to any organization. This hands-on course explores the best practices of customer service and other related topics such as communicating effectively with various customers.Objectives:
- Recognize the importance of delivering excellent customer service to build, maintain, and increase productive relationships with clients.
- Assess customer service in five critical areas.
- Create a positive perception about their organization by utilizing effective communication techniques on the telephone, through email, and other communication methods.
- Address the customer's issues and follow up with the customer once all issues have been resolved.
- Review the importance of service recovery and how to handle complaints so that customers are satisfied.
- Review techniques for dealing with difficult customers.
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